1830 - IT Support Adminastrator

We Are Hiring: IT Support Administrator About Us At Ctrack , we don’t just track vehicles—we shape the future of fleet management. As a market leader in vehicle tracking and fleet management solutions, we help businesses optimize their fleets, enhance security, and improve operational efficiency. Our cutting-edge technology and data-driven insights enable smarter business decisions every single day.

To keep our own engine running smoothly, we are looking for a skilled, proactive, and hands-on IT Support Administrator to join our team.

The Role As our IT Support Administrator , you will be the backbone of our day-to-day IT operations. You will be directly responsible for the availability, security, stability, and operational integrity of Ctrack’s IT environment—spanning on-premises infrastructure, cloud services, identity platforms, endpoint management, and core operational tools.

If you possess a strong troubleshooting mindset, operational discipline, and the ability to balance user support with long-term system stability, this role is for you.

Your Key Responsibilities

• System Monitoring & Health
• Server & Network Monitoring: Keep a close eye on server performance metrics (CPU, memory, disk space) and network infrastructure (switches, firewalls, bandwidth) to prevent issues before they affect users.
• Log Review & Troubleshooting: Scan system logs to proactively catch and resolve errors.
• Backup Verification: Own the backup and recovery process, ensuring data is secure, validated, and ready for disaster recovery scenarios.
• Identity & Access Management
• User Lifecycle: Manage seamless onboarding and offboarding processes, ensuring new hires have immediate access and departing staff are securely offboarded.
• Access Control: Create, modify, and manage user accounts, email setup, and network access in alignment with the principle of least privilege.
• Credential Management: Assist with password resets, MFA setup, and securing compromised or suspicious accounts.
• End-User Support & Helpdesk
• Technical Helpdesk: Act as the go-to first and second-line support for both local and remote users resolving hardware and software issues.
• Ticket Management: Log, prioritize, and track support requests in our ticketing system, ensuring prompt resolution and great communication.
• Hardware Support: Diagnose and resolve issues with laptops, desktops, printers, and network devices (including coordinating vendor repairs).
• System Maintenance & Patching
• Patch Management: Keep operating systems secure by regularly applying critical security patches.
• Software Updates: Ensure all business productivity tools and collaboration software are running on the latest, most stable versions.

What We Are Looking For Qualifications & Experience

• Education: Bachelor of Information Technology, equivalent Diploma, or relevant industry certifications.
• Experience: 3 to 7 years of hands-on experience in Systems Administration, IT Support, or Infrastructure roles.
• Key Technical Skills:

• Solid understanding of server operating systems, directory services, and identity/authentication platforms.
• Practical knowledge of networking concepts (connectivity, routing, and troubleshooting).
• Experience with backup solutions, endpoint management, and IT monitoring tools.

Soft Skills & Attributes

• The Communicator: Ability to translate complex technical jargon into clear, friendly guidance for non-technical team members.
• The Problem Solver: A logical, structured approach to troubleshooting under pressure.
• The Owner: A self-starter who takes personal accountability for tasks from start to finish.
• The Adaptable Professional: Comfortable shifting gears when priorities or technologies evolve.

Closing Date: 22 July 2026 at 16:00