(1871) Receptionist - CSD

Brief description

The main purpose of this position is to provide a professional and courteous reception service to SARB visitors.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor always.
• Organize self to ensure that work allocated is completed within set time and defined standards independently.
• Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
• Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
• Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
• Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors’ register.
• Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
• Provide regular reports to the Team Leader in relation to the reception operations.
• Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
• Maintain a safe and clean reception area by following operating procedures and processes.
• Answer and divert calls through switchboard.
• Take and forward messages received when person requested is not available.
• Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
• Record and report on telephonic trends and discussions.