2nd Line IT Support Engineer - Connected

ExecutivePlacements.com

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 weeks ago

IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Job description

2nd Line IT Support Engineer - Connected

Recruiter: Mindmatch Consulting

Job Ref: 104438

Date posted: Saturday, July 11, 2026

Location: Cape Town, South Africa

SUMMARY: POSITION INFO: Key Responsibilities Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for First Line Engineers. Take ownership of customer issues through to resolution, providing technical support via telephone, email and remote access. Provide in-depth troubleshooting and resolution for hardware, software and network problems. Manage user accounts, Active Directory configuration and maintenance of Information Technology systems and applications. Provide support across products such as Intune, SharePoint and Microsoft 365. Prioritise and manage multiple open tickets, monitoring responses and upcoming Service Level Agreement events. Follow up with clients to ensure their Information Technology systems are fully functional after troubleshooting. Ensure customer processes and documentation are kept up to date.

Apply on Linkedin Share

Good to know

What does this it job pay?

This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).

Do I need experience for it jobs in Cape Town?

This it role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

How do I apply for this job?

Tap "Apply on Linkedin" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Linkedin · Posted 1 weeks ago