3rd Tier IT Support Specialist (Retail Environment)

At Altron Digital Business , we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We are committed to providing the best solutions to save money and help our clients’ business grow with a robust IT ecosystem that supports digital transformation.

We are looking for a highly skilled and proactive 3rd Tier IT Support Specialist to join our dynamic support team. In this role, you will play a critical part in ensuring our retail systems operate seamlessly, delivering high-quality technical support and driving continuous improvement across our IT environment.

You will be responsible for advanced troubleshooting, system monitoring, and providing expert-level support to resolve complex incidents—helping ensure our customers’ operations run smoothly and efficiently.

Key Responsibilities:

• Provide advanced (3rd line) technical support across hardware, software, and network environments
• Investigate and resolve incidents using remote support tools within SLA requirements
• Monitor retail stores’ End-of-Day (EOD) processes and file transmissions daily
• Troubleshoot and resolve application and system issues efficiently
• Manage and resolve incidents logged on the Call Logging System (CLS)
• Escalate system defects and software bugs to development teams when required
• Collaborate with customer call centers to provide feedback and clarify issues
• Maintain system stability through proactive monitoring and system improvements

Additional Responsibilities:

• Foster strong collaboration between internal teams and customer support units
• Drive continuous improvement by identifying innovative solutions for retail systems
• Support system upgrades and contribute to the optimization of the IT estate

Qualifications & Certifications:

• Grade 12 / Matric
• Relevant IT qualification or A+ / N+ certification

Experience Required:

• 3–5 years of experience in retail application support

Strong working knowledge of:

• Linux environments
• Windows Server
• Experience with Advanced Store at Retail (AS@R) will be advantageous

Technical Skills:

• Batch scripting
• Networking fundamentals
• Microsoft Office suite

Other Requirements:

• Valid driver’s license
• Own reliable vehicle

What Makes You a Great Fit

We’re looking for someone who is:

• Detail-oriented and highly organized
• Analytical with strong problem-solving skills
• An excellent communicator who can engage with both technical and non-technical stakeholders
• Able to manage time effectively and thrive in a fast-paced environment

Why Join Us?

• Work in a collaborative and forward-thinking environment
• Be part of a team that values innovation and continuous improvement
• Opportunity to grow your expertise in retail IT systems and advanced support
• Make a real impact on business-critical systems and customer experience

Position based in Cape Town

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

https://www.altron.com/privacy-policy

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps.

Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.