Academic and Student Experience Manager

Job Advert Summary

Eduvos is looking to hire the services of an Academic and Student Experience Manager to assist our Onlinecampus on a full time basis.

Position Type:

• Permanent

The Position:

• To manage the student affairs and student support portfolio of the Online campus; thereby ensuring a positive student experience on a campus outside the classroom that contribute to ensuring that a student is successful in his/her learning and teaching journey.

Minimum Requirements

Minimum qualification:

• At least an honours degree, preferably in education, psychology or management

Experience:

• Minimum two years of managerial experience in an academic environment
• Three to five years’ of service or customer management experience, preferably in higher education environment

Duties and Responsibilities

Responsibilities:

As the Academic and Student Experience Manager, you will be primarily responsible for the following:

A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)

• Orientation, onboarding and induction
• Communication
• Contract management
• Facilities and venue compliance
• Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
• Sponsor engagement
• Academic support programmes
• Wellness programmes
• Employability and work readiness

B) Student resource enablement

C) Student compliance with institutional policies

D) Events management (e.g., graduation event management, career fairs)

E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)

F) Management

G) Leadership

H) Internal and external stakeholder engagement and management/collaboration

Functional and Behavioural Competencies

Functional competencies:

• MS Office
• Exposure to / experience with systems
• Project management skills
• Case management and other systems
• SLA management skills / matrix management skills

Behavioural competencies:

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Influencing
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)