Account Executive

PERFORMANCE FRAMEWORK

Client Relationship Management | 15%

• Act as a reliable daily contact for client marketing and category teams
• Understand each brand's promotional rhythm and requirements
• Communicate clearly, accurately and in good time
• Manage day-to-day requests and expectations professionally
• Anticipate recurring needs across the promotional calendar

Briefing & Workflow Management | 30%

• Write clear and accurate briefs
• Load and manage jobs through Magnetic
• Drive jobs through the pipeline to meet non-negotiable print deadlines
• Manage multiple concurrent jobs without dropping detail
• Coordinate specifications, sizes and formats across print and digital

Quality & Brand Custodianship | 25%

• Check every deliverable against the brief before client routing
• Uphold brand CI across all brands and formats
• Support proofing and reconciliation of pricing, copy and mechanics
• Capture amendments accurately and keep version control clean
• Protect the account against costly errors and reprints

Cross-functional Collaboration | 15%

• Work closely with Creative, Creative Services, Traffic and Production
• Communicate updates and changes promptly
• Escalate timeline risks early
• Maintain clear, accessible documentation
• Contribute positively to a collaborative studio environment

Financial & Administrative | 15%

• Manage cost estimates
• Support accurate billing
• Keep job status and records current in Magnetic
• Monitor scope and flag out-of-scope requests
• Maintain accurate financial and job documentation

KEY COMPETENCIES

• Highly organized with exceptional attention to detail
• Calm and dependable under constant deadline pressure
• Clear communicator with strong briefing discipline
• Comfortable managing high job volumes

EXPERIENCE & QUALIFICATIONS

• 1–2 years in a client service, coordination or traffic role
• Retail or high-volume production environment an advantage
• Relevant tertiary qualification