Account Executive

Title: Account Executive

Reports to: Business Unit Director

Level and band: Junior Level (R15 000 - R28 000)

Location: Cape Town

Role overview:

The Account Executive is an entry-level role within the client service team, responsible for supporting Account Managers and Account Directors. This role focuses on the day-to-day administration of client accounts, ensuring the smooth execution of digital marketing campaigns. The Account Executive reports to an Account Manager or Account Director.

Key responsibilities:

Client & Campaign Support

• Assist with the day-to-day administration of client accounts
• Support the execution of digital marketing campaigns
• Compile and prepare client reports
• Assist with client and market research
• Schedule meetings and take accurate meeting minutes
• Follow up on client requests and manage action items
• Maintain accurate and up-to-date client records
• Support Account Managers and Account Directors in delivering client work
• Populate decks and presentations for internal and external meetings
• Compile and distribute contact reports (once approved)
• Support internal teams in developing meeting documents (e.g. briefs, reports)
• Assist in managing team diaries for internal and client-facing meetings

Operational & Internal Collaboration

• Manage daily briefs and tasks effectively and on time
• Use correct communication channels for internal and external correspondence
• Collaborate closely with internal departments to ensure smooth workflow
• Support financial administration, including recons, cost estimates (CEs), purchase orders (POs), and invoicing
• Housekeeping across internal systems: file management on Google Drive, Slack, etc.
• Correct and consistent use of Flume templates, presentation documents, and status and financial docs
• Log time accurately across tasks and projects (Time Tracking)
• Proper use of Team Leader Orbit for task management and administrative tracking

Professional Conduct & Culture

• Demonstrate professionalism in all client and internal meetings (e.g., camera on, clear communication)
• Champion Flume's culture, values, and ways of working
• Stay up to date with industry developments and trends
• Document all interactions with clients and team members
• Demonstrate working knowledge of Flume's offerings and services

Qualifications and experience:

• A relevant degree or diploma in marketing, communications, or a related field.
• 0-2 years of experience in a digital marketing agency or similar environment.
• Basic understanding of digital marketing channels and concepts.

Skills and requirements:

• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proactive and eager-to-learn attitude.
• Team player with good interpersonal skills.
• Basic understanding of CRM software is a plus.
• Familiarity with project management tools is a plus.

About Flume:

Flume Digital Marketing is an independent, full-service digital marketing agency based in Johannesburg, Cape Town, and Amsterdam. Our team is made up of passionate professionals dedicated to delivering extraordinary results through our six MATTER values: Mentorship, Audacity, Thrive, Integrity, Excellence, and Respect.

Why join us?

Flume is committed to building an environment for talented people to thrive and do their best work. Our hybrid work model allows flexibility and a better work-life balance. Creative minds deserve a platform that challenges them to grow and innovate, but never at the expense of personal well-being or psychological safety. We believe in fostering a culture of continuous learning and development, providing our employees with opportunities to advance their careers within our organisation and working with a diverse range of colleagues . We aim to be Africa's leading independent full-service digital agency with a significant global footprint.

Flume Digital Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.