Digital Marketing Account Manager

SEO, Google Ads and WebEcomexperts | Full-time | Remote | Flexible hours | Perth, Western Australia-based agencyAbout Ecomexperts

Ecomexperts is a digital performance marketing agency based in Perth, Western Australia. We provide SEO, Google Ads and web design services to Australian and international clients. We are certified SEO geeks with a sense of humour and big ambitions for our clients. Most of our clients are business owners investing their own money. They want clear answers about what we are doing, why we are doing it and whether it is working.About the Role

We are looking for someone who wants to become a confident Digital Marketing Account Manager in a fast-paced agency environment. You may already have account management experience, but this is not essential. We also welcome candidates with one to two years of general digital marketing, SEO, paid advertising, web or agency experience. You will initially support our team with client communication, task coordination, reporting and campaign administration. As your knowledge and confidence grow, you will gradually take responsibility for a small portfolio of clients. We do not expect you to independently manage accounts or lead meetings from day one. You will receive training, join client meetings and work closely with senior SEO specialists, project coordinator and our SEO Director. SEO is the largest part of our work, but Google Ads and web design are also important parts of the role.What You Will Learn

During your first 6 to 12 months, you will learn to:* Understand each client's business and goals

• Turn client requests into clear tasks for our delivery team
• Explain SEO, Google Ads and website work in plain language
• Prepare and present monthly reports
• Contribute confidently during client meetings
• Manage client expectations and campaign priorities
• Lead meetings when you are ready
• Take ownership of a small client portfolio

Your Day, Realistically

• Respond promptly to client messages through Slack and Zulip
• Turn client requests and meeting notes into properly briefed tasks
• Monitor active work and follow up on overdue or blocked tasks
• Keep clients informed when work is completed
• Prepare meeting agendas, reports and campaign updates
• Join meetings, take accurate notes and send recaps within 24 hours
• Assign and track every action promised during a meeting
• Review completed work against the client's original request
• Decide when to act independently and when to escalate something

If you make a commitment to a client, you are responsible for following it through. You will have support, but you should not assume someone else is tracking it.What You Will Progress Towards Owning

• Day-to-day client communication across SEO, Google Ads and web design
• Coordination between clients, SEO specialists, developers, designers and content managers
• Keyword research, competitor analysis, content recommendations and local SEO
• Basic technical and on-page SEO checks
• Google Ads reporting, including spend, conversions and cost per acquisition
• Web design and development coordination
• Protection of rankings, analytics and conversion tracking during website changes
• Monthly reports focused on leads, revenue, conversions and business outcomes
• AI search visibility, including AI Overviews and ChatGPT
• Account health, overdue work, client concerns and growth opportunities

You will initially support these responsibilities under guidance. Your level of ownership will increase with your knowledge, performance and confidence.What You Must Have

• One to two years of experience in digital marketing, SEO, paid advertising, account coordination, agency work or a related field
• Some experience communicating with clients or external stakeholders
• A foundational understanding of technical, on-page, off-page or local SEO
• Basic familiarity with Google Ads and an interest in improving your paid advertising skills
• Experience using Google Analytics 4 and Google Search Console
• Familiarity with Semrush, Ahrefs or similar SEO tools
• Experience using WordPress
• Enough web knowledge to communicate with designers and developers
• Basic familiarity with Figma, or a willingness to learn
• Regular experience using ChatGPT or similar AI tools
• Excellent written and spoken English
• Strong organisation and the ability to manage multiple clients, tasks and deadlines
• The confidence to ask questions when you are uncertain
• The ability to explain marketing topics without unnecessary jargon
• The motivation to work in a fast-paced agency and develop into an Account Manager

You do not need to be an expert in every marketing channel. We are looking for strong foundations, clear communication and the ambition to grow.This Role May Not Suit You If

• You need every part of your working day planned for you
• You do not want to communicate directly with clients
• You avoid following up when work is late
• You struggle to manage several tasks or conversations at once
• You go quiet when something goes wrong
• You wait for someone else to notice that a task has been missed
• You are not interested in progressing towards independent client ownership

We do not expect perfection. We do expect honesty, follow-through and a willingness to learn.Your Development Path

Months 1 to 3* Learn our clients, services, systems and processes

• Support client communication and task coordination
• Attend meetings and prepare follow-up actions
• Assist with reporting and campaign administration

Months 3 to 6* Take greater responsibility for day-to-day communication

• Present parts of reports and campaign updates
• Coordinate smaller projects with less supervision
• Begin making routine account decisions

Months 6 to 12* Lead selected client meetings

• Take ownership of a small client portfolio
• Prepare and present reports independently
• Manage client expectations and campaign priorities
• Progress into a Digital Marketing Account Manager position

This timeline is a guide. You will not be expected to lead client meetings independently until you are properly prepared.Your Remote Working Setup

• A quiet workspace with a camera and microphone for client calls
• A reliable computer with at least 16 GB of RAM and an i5 processor or equivalent
• Internet speed of at least 20 Mbps
• Stable electricity and a dependable working environment
• Availability to overlap with Perth hours (AWST) for meetings

What We Offer

• Competitive salary based on experience
• A clear pathway from Account Coordinator to Account Manager
• Performance bonus linked to client retention once you manage accounts
• Three weeks, or 15 days, of annual leave per 12 months
• Five days of sick leave per 12 months
• Fully remote work with flexible hours
• Paid certifications and professional development
• Training in SEO, Google Ads, reporting, communication and account management
• Support from experienced Account Managers, senior SEOs and our SEO Director
• Gradual client exposure before you are expected to lead meetings
• The opportunity to manage your own client portfolio