Account Manager - Digital Marketing
TIKTAL OU
Cape Town, Western Cape
This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).
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Job description
Location: Fully Remote
Time Zone: Must work within US EST hours
Type: Full-time
About the Role
TikTal is hiring a Customer Success Manager / Account Manager to own the client relationship and revenue side of our influencer marketing campaigns. This is not a support role, it's a revenue generating, client facing position focused on growth, retention, and reactivation.
What You'll Do
- Act as the main point of contact for existing and active clients/brands, managing communication end to end
- Run day to day project management for active campaigns, including timelines, deliverables, and coordination between client and internal teams
- Drive revenue growth by identifying and executing upsell opportunities within your existing client portfolio
- Own client retention and contract renewals
- Build long term, trust-based relationships with brand stakeholders
- Work through a database of previous/inactive clients to re-engage them and convert them into active campaigns
- Track account health, flag risks early, and act before issues become churn
Who We're Looking For
- Minimum 5 to 7 years of experience in account management, client success, or a similar client facing revenue role
- Strong preference for candidates with direct experience in influencer marketing and/or digital advertising
- Solid understanding of campaign management workflows, from planning through execution and reporting
- Track record of managing a portfolio of clients and being accountable for retention and revenue outcomes, not just satisfaction
- Strong project management skills, able to run multiple campaigns simultaneously without dropping details
- Excellent written and verbal communication, comfortable leading client conversations independently
- Organized, proactive, and comfortable with outbound style outreach for the reactivation database
- Able to work within US EST time zone hours
- Comfortable working in a fully remote, distributed team environment
How Success Is Measured
This role is evaluated against three core metrics:
- Net Revenue Retention (NRR): net growth of your client portfolio, accounting for churn and upsell combined
- Client Retention Rate: clients retained at equal or higher contract value at renewal
- Reactivation Revenue: actual campaign revenue generated from re engaged dormant clients, not outreach volume alone
Found on Indeed · Posted 6 days ago · Last checked 5 days ago
Good to know
What does this sales job pay?
This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).
Do I need experience for sales jobs in Cape Town?
This sales role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted 6 days ago
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