ACCOUNT MANAGER (TVET)

Listing reference: adapt_000289 Listing status: Online Apply by: 13 August 2026

Position summary

Industry: Education & Training Job category: Others: Education and Training Location: Midrand Contract: Permanent Remuneration: Market Related EE position: No

About our company

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction

To provide strategic leadership across a portfolio of key TVET client accounts, strengthening long-term partnerships, accelerating sustainable revenue growth, and delivering measurable institutional value. In an AI-enabled environment, the role is accountable for advancing client awareness, adoption, and value realisation of AI-enabled solutions that enhance service delivery, operational efficiency, and innovation outcomes.

Job description

Strategic Account Leadership

• Own and drive the strategic direction of assigned client accounts
• Develop and maintain multi-year account plans aligned with client and organisational objectives
• Build long-term partnerships focused on value realisation and sustainability
• Position the organisation as a trusted strategic partner

Stakeholder Engagement & Relationship Management

• Build and maintain strong relationships across:
• • Operational stakeholders
    • Management level
    • Executive / C-level stakeholders
• Conduct regular stakeholder engagement sessions to assess:
• • Client satisfaction
    • Emerging challenges
• Strategic priorities
• • Serve as the primary point of contact for all client-related matters

On-Site Client Engagement

• Use on-site engagement to:
• • Identify opportunities for AI-enabled improvements
    • Assess readiness for automation and analytics solutions
    • Gather real-world insight to support AI-driven solution proposals
    • Advocate for customer needs in product and business planning

TVET Sector Advisory

• Develop and maintain deep understanding of:
• • TVET regulatory requirements
    • Funding and operational constraints
• Academic and administrative processes
• • Translate sector challenges into practical and relevant solutions
    • Provide advisory input aligned to the specific context of TVET institutions
    • Coordinate complex solution delivery across multiple departments

Service Delivery Oversight

• Collaborate with Project Managers, Consulting, and Support teams to ensure:
• • Delivery quality meets agreed standards
    • Timelines and SLAs are achieved
    • Scope and expectations remain aligned
    • AI-enabled solutions delivered to clients meet expectations

Innovation & Continuous Improvement

• Identify opportunities to improve:
• • Client processes
    • System utilisation
    • Service delivery models
• Propose and drive innovative, value-adding solutions
• Support continuous improvement initiatives across accounts

Governance, Risk & Escalation Management

• Participate in and lead governance structures including:
• • SteerCo meetings
    • Account review sessions
    • AI-enabled reporting improvements
• Provide structured reporting on:
• • Account performance
    • Financials
• Risks and mitigation plans
• • Act as escalation point for critical issues and ensure resolution

Cross-Functional Coordination

• Coordinate across internal teams:
• • Consulting
    • Support
    • Product / Development
    • Finance
• Ensure alignment between client expectations and delivery capability
• • Drive accountability across all stakeholders

Forecasting, Planning & Reporting

• Develop accurate revenue forecasts and strategic account plans
• Track and report on account performance, risks, and opportunities
• Contribute insights to leadership for business planning and strategy.

KEY OUTPUTS / SUCCESS MEASURES

• Sustained retention, renewal, and profitable growth across the assigned TVET client portfolio.

• High levels of client confidence, stakeholder trust, and executive engagement across strategic accounts.

• Disciplined account planning, forecasting, and reporting that inform sound business and client decision-making.

• Strong delivery governance, with risks, issues, and escalations identified early and resolved decisively.

• Demonstrable value realisation through improved service delivery, solution adoption, and institutional performance outcomes.

• Conversion of strategic growth opportunities into expanded client value, innovation, and continuous improvement initiatives.

• Credible account leadership and consistent governance participation across internal and client-facing forums.

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth, account expansion, and share of wallet within strategic client accounts

• Client retention, renewal performance, and contract continuity

• Account profitability and commercial sustainability

• Client satisfaction, stakeholder confidence, and loyalty within the TVET portfolio

• Execution of strategic account plans and governance commitments

• Solution adoption, utilisation, and realised value across client institutions

Internal & External Interfaces

• Internal: Senior Leadership, Sales, Marketing, Support, R&D and Finance

• External: Executive sponsors, senior stakeholders, procurement, and operational teams within customer organisations.

KEY SKILLS & COMPETENCIES

• Strategic account leadership and relationship management capability, with the credibility to build trust across operational, management, and executive stakeholders.

• Strong understanding of the TVET and broader higher education environment, including governance structures, regulatory requirements, funding pressures, and institutional operations.

• Commercial acumen spanning contract management, renewals, revenue growth, forecasting, and account profitability.

• Executive communication, stakeholder engagement, negotiation, and presentation capability.

• Service delivery oversight and the ability to align cross-functional teams to client commitments, timelines, and service standards.

• Strong judgement, problem-solving capability, and escalation management within complex client environments.

• Analytical and reporting strength, with the ability to interpret account performance, risk exposure, adoption trends, and growth opportunities.

• Change leadership and solution adoption capability, particularly across digital, data, automation, and AI-enabled solutions.

Minimum requirements

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business, Commerce, IT, Engineering, or a related field.
• Postgraduate qualification or MBA would be advantageous.
• 6–10 years’ experience in account management, professional services, consulting, or a service delivery environment.
• 3–5 years’ experience in a management or leadership role.
• Proven track record in managing complex projects and diverse customer portfolios.