Accounts and Collections Coordinator

OVERVIEW

We are recruiting on behalf of our client for an Accounts & Collections Coordinator. Our client is a US based property management company seeking a detail-oriented professional to manage tenant collections and support accounts payable functions across their residential portfolio.

This is a fully remote role requiring alignment with US Pacific Standard Time (PST) business hours, 8:00 AM – 5:00 PM PST. The successful candidate will take ownership of the collections process for vacating and former tenants, handling everything from initial correspondence through to direct tenant engagement and payment resolution.

This role also supports broader accounts payable functions and general property administration, making it well suited to someone with a background in accounts and a methodical approach to financial follow-up.

KEY RESPONSIBILITIES

• Lead the collections process for former tenants with outstanding balances, including reviewing tenant ledgers upon vacancy and identifying unpaid rent or other amounts owed
• Execute a structured three-letter collection correspondence sequence and follow up by phone when written communication does not result in payment
• Communicate directly with former tenants to explain outstanding balances, address disputes, and pursue resolution in a professional manner
• Maintain accurate records of all outstanding balances, collection activity, and payment progress
• Assist with accounts payable processing, including the preparation of documentation required before checks or payments are submitted to the corporate office
• Process and reconcile tenant security deposit refunds, ensuring all supporting paperwork and balances are accurate prior to disbursement
• Support general property administration tasks, including ledger updates, move-out paperwork, and coordination with corporate offices and community staff as needed

REQUIREMENTS

• Matric (Grade 12) is essential; a National Diploma or BCom degree in Accounting, Finance, or a related field is advantageous
• Minimum of 2 years' experience in a collections, accounts receivable, or accounts payable role
• Solid working knowledge of accounts payable processes and basic bookkeeping principles Proficiency in Microsoft Office, particularly Excel; experience with property management or accounting software is beneficial
• Strong written and verbal English communication skills, with the ability to handle sensitive financial conversations professionally
• Ability to work independently during US Pacific Standard Time hours (8:00 AM – 5:00 PM PST), with reliable internet connectivity and a suitable remote working environment

PREFERRED EXPERIENCE

• Prior experience in a property management, real estate, or rental environment
• Hands-on experience managing a collections process, including written correspondence sequences and follow-up phone contact
• Familiarity with US-based accounting or property management platforms such as AppFolio, Yardi, or similar systems
• Experience preparing payment documentation and working with corporate finance teams or head offices

KEY COMPETENCIES

• Strong communication skills
• High attention to detail
• Strong organizational skills
• Ability to work independently
• Professionalism and reliability