Accounts Receivable Dispute Resolution Specialist

Vacancy Name Accounts Receivable Dispute Resolution Specialist

Requisition No VN4494

Time Type Full Time

Location Pretoria Office

Additional Location

Country South Africa

Job Description Say yes to a better tomorrow!

SHL, People Science. People Answers.

Do you have proven experience in credit control or collections role or perhaps in a legal role where curiosity, logical thinking, problem solving, relationship building and proactivity are key to navigating obstacles and getting to the route of a problem?

As the Accounts Receivable Disputes Resolution Specialist, you will assist the credit control function by proactively overseeing and reducing aged debt of 90+ days, balancing cash recovery with customer retention. The goal is to reduce Day Sales Outstanding (DSO) and protect recurring revenue by resolving billing disputes, and negotiating payment plans without permanently damaging customer relationships.

An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to join SHL as we continue our transformational growth journey. Hybrid working is available.

What you will be doing:

• Lower DSO & Recover Debt: Accelerate cash flow by reducing aged receivables and improving collections while strictly adhering to data compliance and ethical collection laws.
• Preserve Customer Lifetime Value (CLV): Adopt a solution-oriented, empathetic approach to retain users by restructuring terms or diagnosing billing friction, negotiating settlements or custom payment plans.
• Cross-Functional Bridge: Align Finance, Sales, and Customer Success (CS) to identify root causes of non-payment (e.g., failed dunning, platform dissatisfaction, or incorrect contract details).
• Dispute Resolution: Research and resolve complex subscription, tax, or licensing discrepancies within internal ERP and CRM systems with the support of SME’s across Finance and Sales.
• Agency Liaison: Serve as the primary point of contact for external debt collection agencies. Select, package, and securely transfer uncollectible accounts to external agencies.
• Report on core SaaS metrics, including Aging Accounts, Collection Effectiveness Index (CEI), Average Days Delinquent (ADD) and Days Sales Outstanding (DSO).

What are we looking for from you:

• Significant credit control or collections role in a global corporate organsiation.
• Familiarity with aged debt reporting and KPIs.
• Proficiency with Saas financial operations tech stacks (e.g., Salesforce, Infor SunSystems, CreditHound).
• Stakeholder engagement, communication and negotiation
• Works independently and prioritises a high workload.

You must hold the relevant right-to-work documentation to work in South Africa.

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.