Admin Assistant

Company Description PAWA Africa is a specialist project implementation and advisory partner focused on career pathways, entrepreneurship, and financial and digital inclusion across Africa. Since 2020, the organization has worked with corporates, development finance institutions, and social enterprises to design and deliver scalable programs that connect people to work and strengthen enterprise ecosystems. PAWA Africa provides end-to-end project management and implementation, capacity-building workshops, and tailored content and course development. The organization also conducts research, monitoring, and evaluation to generate insights that inform strategy and measure impact. PAWA Africa is committed to building solutions that create pathways, expand financial inclusion, and deliver meaningful, measurable change.

Submit the following:

• An updated CV.
• A short motivation outlining your relevant experience and availability.

Email:

Email subject: Application – Junior Operation Associate

Closing date: 31 August 2026

Role Description The Administrative Assistant is a full-time role based in Johannesburg. The role involves providing day-to-day delivery of services through a digital platform. The successful candidates will help manage customer and business profiles, review submitted information and supporting documents, follow up on incomplete submissions and ensure that platform records remain accurate and up to date.The role will also involve assisting users as they move through the service process, coordinating routine communications and appointments, maintaining digital records and supporting daily and weekly operational reporting. This is a junior, hands-on role that combines platform administration, customer support, data quality and operational coordination. Training on the platform and relevant service processes will be provided.

Key Responsibilities

• Review and update profiles, records and supporting documents.
• Check submitted information for completeness, accuracy and consistency.
• Follow up on missing information and outstanding documents.
• Maintain accurate customer records, databases and trackers.
• Support routine customer communication and respond to general queries.
• Assist with scheduling, invitations, attendance and follow-up coordination.
• Organise digital files and maintain complete supporting records.
• Prepare concise daily and weekly administrative updates.
• Handle personal and business information confidentially and responsibly.
• Escalate unresolved, sensitive or exceptional matters appropriately.

Requirements

• Candidates should possess strong administrative assistance skills for organising records, and supporting project documentation.
• A certificate, diploma or degree in business administration, information management, customer service, operations, ICT or a related field.
• Up to two years of experience in administration, customer support, data capturing, application processing or operations support.
• Recent graduates with strong administrative and digital skills are encouraged to apply.
• Confidence using digital platforms, databases, online forms and shared document-management tools.
• Proficiency in Microsoft Word, Excel, Outlook and other common digital workplace tools.
• Strong attention to detail and a consistent commitment to accuracy.
• Good written and verbal communication skills.
• Ability to follow structured processes and work with high volumes of information.
• Ability to manage multiple tasks, priorities and deadlines.

The ideal candidate is organised, reliable, professional, proactive and service-oriented. They should be comfortable working in a fast-paced, target-driven environment, following structured processes and communicating respectfully with customers and team members.

Pay: R4 236,90 - R7 500,00 per month

Work Location: Hybrid remote in Johannesburg, Gauteng