Administrative Agent

Role Overview

The Mid-Level Administrative Agent is a versatile, reliable and proactive all-rounder responsible for providing high-level administrative and operational support across the business. The role requires someone who can take ownership of assigned responsibilities, manage multiple priorities, follow through on outstanding actions and adapt to changing operational requirements.

In addition to managing core administrative functions such as order processing, ticket coordination, documentation, customer communication and reporting, the successful candidate will be expected to assist with any reasonable administrative, operational or project-related duties assigned by the Operations Manager.

This is not a limited or single-function role. The successful candidate must be comfortable working across different departments and stepping into new responsibilities as required to support the efficient operation and growth of the business.

Key Responsibilities

1. Operational & Administrative Support

2. Order Processing & Service Administration

3. Ticket & Workflow Management

4. Customer & Internal Communication

5. Quotes, Documentation & Compliance

6. Device, VOIP & Service Coordination

7. Reporting, Monitoring & Follow-Ups

8. Cross-Departmental Support

9. Additional Duties

[full job description available on request]

Minimum Requirements

· Matric / Grade 12

· Previous administrative, coordination or operational support experience

· Strong proficiency in Microsoft Office, email and standard business administration tools

· Ability to learn and work confidently within multiple internal systems and processes

· Excellent written and verbal communication skills

· Strong organisational skills with the ability to manage multiple tasks and changing priorities

· High level of attention to detail, accuracy and follow-through

· Ability to work independently while collaborating effectively with multiple departments

· Professional, mature and solution-oriented approach to work

Preferred Attributes

· Experience in a telecommunications, ISP, technology or service-based environment

· Previous experience managing orders, tickets, workflows or customer service processes

· Comfortable taking initiative and working with limited supervision

· Able to adapt quickly to new processes, systems and responsibilities

· Strong problem-solving skills and the ability to identify practical solutions

· Reliable, accountable and comfortable being the go-to person for a variety of administrative and operational tasks

Work Location: In person