Administrative Assistant – Client Experience & Venue Operations

Administrative Assistant – Client Experience & Venue Operations

Onder Engele Venue (Pty) Ltd | Brits, North West

R6,000 per month | Tuesday–Friday | 9:00am–4:00pm | Part-time | On-site | 3-month probation

Build your career in weddings, hospitality and client experience

Onder Engele Venue is a boutique wedding estate offering beautiful gardens, an elegant venue, in-house catering and floral design, warm hospitality and exceptional wedding experiences.

We are looking for an organised, warm and detail-oriented Administrative Assistant to support our Client Experience and Venue Operations teams.

You will help couples feel welcomed, informed and cared for — from their first enquiry and venue viewing through to their wedding day.

Previous wedding-industry experience is not required.

We value professionalism, willingness to learn, initiative and a genuine interest in creating exceptional client experiences.

Career progression

This position is designed to provide a foundation for growth within Onder Engele Venue.

Administrative Assistant

↓

Client Experience Assistant

↓

Client Experience Coordinator

As Onder Engele grows, there will be opportunities for the right person to grow with the business.

The person we’re looking for

This role is ideal for someone who is warm, polished, organised and genuinely passionate about people and weddings.

You will be one of the first people a couple or potential bride interacts with at Onder Engele, so the way you communicate, present yourself and follow through on details matters.

We are looking for someone who:

• Has a naturally warm and welcoming personality
• Is confident and comfortable speaking with couples and families
• Presents themselves professionally and appropriately for a premium wedding venue
• Has excellent attention to detail and takes pride in getting things right
• Is highly organised and enjoys keeping information, schedules and documents in order
• Communicates clearly, professionally and thoughtfully
• Is comfortable communicating with clients by email, WhatsApp and in person
• Can anticipate what a client may need rather than simply waiting to be asked
• Is calm, composed and solutions-focused when plans change
• Is discreet and understands the importance of confidentiality
• Takes ownership of tasks and follows through without constant supervision
• Learns quickly and is comfortable with technology and new systems
• Has good judgement and knows when to escalate an issue
• Enjoys creating beautiful, thoughtful and memorable client experiences
• Is genuinely interested in building a career in weddings, hospitality and client experience

Personality matters

We are not looking for someone who is simply “good at admin” or who is just looking for another job.

The right person will combine organisation with warmth, professionalism with personality, and attention to detail with genuine care for clients.

You should enjoy making people feel comfortable and looked after while ensuring that the behind-the-scenes details are handled accurately.

Previous wedding experience is not required. The right attitude, potential and client-service mindset are more important.

Career progression

This role provides practical experience and development in:

• Client experience
• Wedding administration
• Venue operations
• Hospitality
• CRM and client communication
• Event coordination

The successful candidate will have the opportunity to develop towards a Client Experience Assistant and potentially Client Experience Coordinator role as they demonstrate capability and take on greater responsibility.

What you’ll be responsible for

Client Experience

• Manage wedding enquiries and maintain accurate client records
• Respond to clients warmly, professionally and promptly
• Update and maintain information in our CRM system
• Maintain wedding files, contracts and payment records
• Prepare client documents, checklists and information packs
• Schedule venue viewings and welcome prospective clients
• Record venue-viewing outcomes and follow up where required
• Follow up on outstanding information and documentation
• Ensure important client and wedding details are accurately communicated and not overlooked

Administration & Venue Operations

• Maintain organised digital and physical filing systems
• Assist with calendars, planning, spreadsheets and administrative documents
• Support the Wedding Coordinator and management team
• Assist with wedding and venue administration
• Help ensure upcoming weddings remain organised and on track
• Assist with day-to-day client and operational communication
• Contribute ideas that improve administrative systems and processes

Requirements

Essential

• Matric certificate
• Good computer literacy
• Comfortable using email, WhatsApp, Microsoft Office, Google Workspace and spreadsheets
• Good written and verbal communication and typing skills
• Professional, warm and client-focused manner
• Reliable transport to and from the venue
• Ability to work independently after training
• Strong attention to detail and organisational skills

Advantageous — but not essential

Experience in any of the following would be beneficial:

• Administration
• Customer service
• Hospitality
• Hotels or restaurants
• Guest relations
• Luxury retail
• Sales
• Events
• CRM systems
• Booking systems

If you have strong customer-service or administrative skills but no wedding experience, we still encourage you to apply.

What we offer

• R6,000 per month
• Tuesday–Friday, 9:00am–4:00pm
• Four-day working week
• Part-time, on-site position
• Three-month probation period
• Training and mentorship
• Laptop and required systems provided
• Practical exposure to weddings, venue operations and client experience
• Opportunity to develop your hospitality and events career
• Opportunity to grow into a full-time hybrid position
• Career development within Client Experience and Venue Operations

About Onder Engele Venue

At Onder Engele, unforgettable weddings are created through attention to detail, genuine hospitality, thoughtful communication and a team that cares.

Our clients trust us with one of the most important days of their lives.

Every interaction matters — from the first enquiry and venue viewing to the final wedding-day details.

If you are passionate about weddings, enjoy creating exceptional client experiences and would be proud to represent a premium wedding venue, we would love to hear from you.

Working details

Location: Onder Engele Venue, Brits, North West

Days: Tuesday–FridayHours: 9:00am–4:00pm

Employment: Part-time, on-site

Occasional flexibility may be required for client appointments, venue viewings or operational requirements.

How to apply

Please apply through Indeed and include:

• Your CV
• A short message explaining why this position interests you
• A brief explanation of what excellent client service means to you
• Details of any relevant administration, hospitality, customer-service, events or luxury-service experience
• Two contactable references

Applications should demonstrate a genuine interest in the wedding industry and client experience.

Only shortlisted candidates will be contacted.

Pay: R6 000,00 per month

Application Question(s):

• What interests you most about working in the wedding and hospitality industry?
• . A couple contracts the venue for their upcoming wedding and seems nervous and unsure. How would you make them feel welcome and comfortable?
• Describe a time when you provided warm, professional or personalised service to a client, guest or customer.
• Tell us about a time when you had to deal with a difficult, demanding or unhappy customer. What did you do?
• Describe a time when you had several things to do at once. How did you decide what to do first?
• Imagine you have 10 client follow-ups, three venue-viewing appointments and several documents that need to be updated. How would you make sure nothing gets forgotten