ADMINISTRATIVE ASSISTANT FINTECH DEPARTMENT

Purpose of the Job:

To provide the Fintech Department with administrative support to enable the Department to perform its duties effectively.

Key Performance Areas:

• Ensuring that office support and management services are provided to the Head and staff of FinTech.
• Liaise with secretaries and senior staff of financial institutions, industry representative bodies, government, regulatory authorities, community organisations, service providers, project partners and staff of the FSCA.
• Maintenance of the FinTech intranet page.
• Ensuring an accessible central filing system is maintained in accordance with the filing key of the Fintech.
• Keeps records of all Fintech companies and updates the spreadsheet with the current status.
• Ensures that meetings are scheduled in stakeholders’ calendars and venue booked.
• Responds to requests in professional manner and ensures information requested by the public is dispatched.
• Attend to all queries related to projects.Provide day to day administrative support to the IFWG Innovation Hub’s Regulatory Sandbox, Regulatory Guidance Unit and Innovation Accelerator.
• Ensures that the media releases are published by the Communications’ Team.
• Prepare information packages for clients/consumers.
• Prepare documents for meetings.
• Respond to requests for information about the FinTech department.
• Respond to all business queries.
• Responsible for the logging of calls for services needed from Supply Chain Unit (SCU) and ICT.
• Work closely with new FinTech startup companies to understand and prioritize business goals and information needs.
• Liaise with various external stakeholders to ensure that a relevant solution is identified to conform to the business needs of the FSCA.
• Responds and attend to escalations and queries raised.

Other Key Competencies:

The candidate must demonstrate the following skills and attributes: Good interpersonal skills, office administration and communications (both verbal and written) skills; ability to organise and liaise well with people at all levels; excellent computer and IT skills; ability to function under pressure and monitor projects as assigned. An ability to maintain confidentiality is key.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

National diploma in Administration or Information Management. Computer literacy. A minimum of 1 years’ experience office management or project management. Competencies and attributes: communication and project management skills. The abilities to undertake work with initiative and efficiency and to handle more than one task at a time are essential.

Closing Date: 07 October 2026.