Administrative & Billing Coordinator- EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a highly organised and detail-oriented Administrative & Billing Coordinator to support one of our U.S.-based clients. This role is ideal for someone who thrives in an administrative environment, enjoys working with customers, and takes pride in producing accurate work.

The successful candidate will play a key role in supporting daily office operations, handling incoming calls, processing information from field technicians, and managing billing and invoicing functions. The client places a strong emphasis on character, accountability, and work ethic, and is looking for someone who demonstrates integrity, initiative, and exceptional attention to detail.

PLEASE NOTE:

• Working Hours: Monday - Friday | 9:00 AM - 6:00 PM EST (3:00 PM - 00:00 AM South African time - subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered
• Work Environment: Fully remote

Job Responsibilities:

• Answer incoming customer and client phone calls professionally and efficiently
• Create, process, and send invoices accurately and timeously
• Perform general administrative and secretarial duties
• Manage billing and invoicing functions with a high degree of accuracy
• Process information received from field technicians
• Capture job details accurately within the company system
• Issue invoices and maintain accurate records
• Support day-to-day office operations and administrative processes
• Communicate effectively with customers, clients, and internal stakeholders
• Identify and address discrepancies or errors proactively
• Maintain confidentiality and professionalism in all interactions

Requirements

• Previous experience in an administrative, secretarial, office support, or customer service role
• Excellent verbal and written English communication skills with a clear and professional accent
• Strong attention to detail and commitment to accuracy
• Experience with billing, invoicing, or administrative financial tasks
• Strong organisational and multitasking abilities
• Ability to work independently and take initiative
• Excellent problem-solving and critical-thinking skills
• High level of accountability, integrity, and honesty
• Ability to learn new systems and processes quickly
• Reliable, proactive, and self-motivated
• Strong work ethic and commitment to producing high-quality work

If you are not contacted within 14 working days, please consider your application unsuccessful.