Administrator: Dealer Warranty - Toyota Cape Gate

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Dealer Warranty reporting to the Manager: Service.

The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures.

• Obtain correct information on warranty claim regarding customer complaint and cause of defect
• Obtain all relevant documentation pertaining to claim
• Capture claims on E-Toyota system
• Ensure that claim tags are attached to parts and forwarded to Toyota SA in time
• Check suspense file daily
• Control claims status and report to Manager
• Control claims register and ensure that payment is received
• Assess vehicles eligibility for warranty work
• Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis
• Assess and submit warranty claims in line with guidelines as set out by the distributor
• Attend all warranty training courses as held by the distributor
• Assist with any other reasonable duties if and when required
• Attend all warranty training courses as held by the distributor
• Read and be conversant will all aspects of the Toyota Warranty Policies and Procedures Manual
• Read and be conversant with Toyota Warranty Bulletins and Special Service Campaign information
• Actively follow-up on all service campaigns as instructed by the distributor

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• Computer literacy is essential
• Clear Criminal Record
• Knowledge warranty procedures
• Attention to details
• Motor industry experience will an advantage
• Must have excellent verbal communication skill