Administrator

Fresh Start Financial is looking for an experienced Debt Review Administrator to join our growing operations team.

The ideal candidate will have hands-on experience in the debt review industry, particularly with preparing and managing debt review proposals, communicating with creditors and Payment Distribution Agencies (PDAs), and managing debt-review documentation.

Experience with legal administration, court documentation, Magistrate’s Court processes, or debt-review legal procedures will be highly advantageous.

This role requires someone who is highly organised, detail-oriented, deadline-driven and comfortable working in a fast-paced environment.

Key Responsibilities

Debt Review Administration

• Manage the administration of clients throughout the debt review process.
• Prepare, review and submit debt review proposals to creditors.
• Ensure proposals are accurate and aligned with client affordability.
• Follow up with creditors regarding proposal outcomes and outstanding documentation.
• Monitor creditor responses and ensure matters progress within required timelines.
• Maintain accurate client records and update internal systems.
• Liaise with PDAs and relevant stakeholders regarding client accounts and payment arrangements.
• Assist with Form 16, Form 17.1, Form 17.2 and other relevant debt-review documentation.
• Monitor client files for outstanding information and documentation.
• Ensure all client documentation is properly filed and up to date.

Legal & Compliance Administration

• Assist with preparation and management of legal documentation related to debt review.
• Assist with matters involving Magistrate’s Court processes and debt-review applications.
• Prepare documentation for legal representatives where required.
• Maintain accurate records of legal correspondence and deadlines.
• Ensure all processes are handled in accordance with company procedures and applicable regulations.
• Escalate complex legal or compliance matters to management or the relevant legal professional.

Client & Stakeholder Communication

• Communicate professionally with clients regarding the progress of their applications.
• Liaise with creditors, attorneys, PDAs and other relevant stakeholders.
• Respond to administrative queries efficiently and professionally.
• Provide clients with accurate updates and manage expectations appropriately.

Quality Control

• Conduct quality checks on proposals and client documentation before submission.
• Identify missing or incorrect information before it creates delays.
• Ensure files are compliant with internal SOPs.
• Meet daily and weekly administration targets.
• Maintain a high level of accuracy and confidentiality.

Minimum Requirements

• Previous experience working in debt review/debt counselling is essential.
• Minimum 1–2 years’ experience in a debt review administration environment.
• Practical experience preparing and managing debt review proposals.
• Knowledge of the debt review process and relevant documentation.
• Strong understanding of creditor communication and proposal negotiations.
• Excellent administrative and organisational skills.
• Strong written and verbal communication skills.
• Computer literate and comfortable working with multiple systems.
• Ability to work under pressure and meet deadlines.
• High attention to detail and accuracy.

Advantageous Experience

The following will give candidates a strong advantage:

• Experience with legal administration.
• Experience dealing with Magistrate’s Court documentation/processes.
• Experience working with attorneys or legal practitioners.
• Knowledge of the National Credit Act and debt review regulations.
• Experience with Form 16, 17.1, 17.2 and related debt-review documentation.
• Experience working with PDAs such as Finwise
• Experience with debt-review management systems.
• Previous experience in a debt counselling practice.

Key Attributes

We are looking for someone who is:

• Highly organised
• Extremely detail-oriented
• Proactive and solution-driven
• Deadline-focused
• Professional and well-spoken
• Comfortable dealing with creditors and legal stakeholders
• Able to work independently
• Able to manage a high-volume workload
• Trustworthy and confidential
• A strong team player
• Willing to take ownership of their responsibilities

Performance Expectations

The successful candidate will be expected to:

• Process proposals accurately and efficiently.
• Keep client files fully up to date.
• Minimise administrative errors and delays.
• Follow up consistently on outstanding matters.
• Meet agreed turnaround times.
• Maintain accurate system records.
• Escalate issues proactively rather than allowing matters to become overdue.
• Contribute to improving the company’s debt-review administration processes.

What We Offer

• Opportunity to join a growing debt counselling organisation.
• Professional and performance-driven working environment.
• Opportunity for career growth within the administration and operations department.
• Exposure to both debt review and legal administration.
• Structured systems, SOPs and performance expectations.

How to Apply

If you have hands-on debt review administration experience, understand proposals and creditor processes, and believe you can add value to a growing organisation, we would like to hear from you.

Please submit your CV and relevant experience for consideration.

Pay: R6 000,00 - R10 000,00 per month

Work Location: In person