Administrator

ABOUT US

In The Lupe is a high-energy creative agency where big ideas meet bold, physical realities. We're looking for an experienced Administrator to run the operational and financial admin that keeps client work moving smoothly, start to finish.

ROLE OVERVIEW

A senior, client-facing role reporting to the Admin Manager. You'll own client communication, procurement, invoicing follow-ups and MD diary support — bringing a proven track record of running admin operations independently.

KEY RESPONSIBILITIES

Customer Communication

• Own client communication end-to-end, from enquiry to job completion.
• Respond promptly and professionally, flagging issues before they escalate.

Finance & Invoicing

• Send client quotes and track them through to approval.
• Follow up on outstanding invoices once jobs are delivered, keeping cash flow on track.

Procurement & Sourcing

• Source suppliers, compare quotes, and place and track orders through to delivery.
• Maintain supplier records and flag any delivery discrepancies.

MD Diary & Admin Support

• Manage the MD's calendar, meetings and day-to-day admin.
• Keep records and workflows accurate, tidy and up to date.

CORE SKILLS & ATTRIBUTES

• Organised, detail-oriented, and confident communicating with clients and suppliers.
• Comfortable managing quotes, invoices and numbers.
• Proactive, discreet, and able to work independently under pressure.

MINIMUM REQUIREMENTS

• Business administration, office management or related qualification.
• 3–5 years' admin experience, including client communication and invoicing/finance admin.
• Proven track record managing end-to-end admin processes with minimal supervision.
• Clear criminal record.

NICE TO HAVE

• Agency, creative or events experience.
• Exposure to accounting/CRM tools such as Xero or Zoho.

Pay: R1,00 per month

Work Location: In person