Administrator

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously.

Requirements****Qualifications and experience:

• Grade 12 (NQF Level 4)

• 4-6 Year's relevant experience

• Employee benefits experience is essential

• Extensive industry knowledge and product knowledge as well as relevant legislation

• Successful completion of Yenzani training is compulsory

Duties & Responsibilities

• Investigate and resolve credit control accounts for the Retirement funds and premium debtors for the Risk funds.

• Assisting with ad hoc requests (preparation of funds for deregistration’s, reconstructions, JIRA’s).

• Preparation of data and handling queries related to annual audits, rate reviews.

• Monthly monitoring of members on temporary absence.

• Management of Divorce claims, ensuring compliance with legislation, and managing all related documentation and communication in line with service standards.

• Manage data integrity, records, and reporting.

• Ensuring adherence to organisational best practice and legislative requirements.

• Adhering to policies and procedures and taking corrective action where necessary.

• Ensuring all risks are mitigated and escalated where necessary.

• Supporting the Administration Manager and client centric model that enables efficient and effective client service.

• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.

• Claim accruals.

• Refunds of overpaid contributions.

• Workflow related projects.

• JACC report investigations and clearing.

Competencies

• Accountability

• Attention to detail

• Customer orientation

• Communication with impact

• Organisation and planning skills

• Team player

• Time management