Job Description

To execute and maintain a defined administrative process by applying specific technical and operational knowledge within established frameworks. The job operates under general supervision and requires consistent adherence to prescribed standards, policies, procedures, and legislative requirements. A degree of interpretation is used to ensure accuracy and compliance, thereby reducing operational risk to the business.* Contribute to cost efficiencies through responsible utilisation of work-related resources.

• Contribute to teamwork and inclusivity within own team.
• Identify and utilise opportunities to assess and improve own performance.
• Optimise work through the application of learning experiences.
• Resolves incoming telephone queries and directs unresolved queries to the relevant departments.
• Provides end-to-end administration of a defined process according to required standards and procedures.
• Ensure operational excellence through the delivery of work processes according to defined quality standards.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Delivers customer service through adherence to quality service standards.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/07/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.