Administrator: Service Advisor (Non-Technical) - Nissan Parow

Overview:

Nissan Parow currently has a vacancy for an Administrator: Service Advisor (Non-Technical).

This role is ideal for a highly organized and customer-focused individual who can maintain high service standards while effectively coordinating activities within a busy service department.

Key Responsibilities:

• Coordinate workflow between Service Advisors, Foreman, Technicians, and customers
• Provide regular updates to customers regarding service bookings and progress
• Communicate effectively with all service department staff
• Ensure vehicle security (vehicles locked, keys secured in key safe)
• Ensure vehicles are prepared and parked correctly each morning
• Ensure all job cards are completed and signed off by Technicians
• Assist with quotations and provide support to Technicians
• Support the Service Controller, Foreman, Service Manager, and Reception
• Follow up on parts ordered for the workshop
• Book in vehicles and manage service schedules
• Ensure vehicles are test driven where required before customer collection
• Record and report any comebacks
• Monitor work in progress and outstanding payments daily
• Ensure parts are ordered according to procedures
• Maintain a clean and safe working environment
• Promote and adhere to all safety standards
• Upsell accessories and additional work where applicable
• Prepare and follow up on quotations

Minimum Requirements:

• Grade 12 (Matric)
• Minimum of 3 years’ experience as a Service Advisor
• Valid Service Advisor certification (Toyota or similar)
• Computer literacy (MS Office and dealership systems)
• Clear criminal record

Skills & Competencies:

• Excellent communication and customer service skills
• Strong organizational and administrative abilities
• Ability to multitask in a fast-paced environment
• Attention to detail
• Ability to work well within a team

Advantageous:

• Experience within the motor industry or dealership environment