ClosedFull-time

Administrator (Support & Operations)

HCLTech

Cape Town, Western Cape

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This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

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Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.

Job description

Cape Town, Western Cape

Job Summary

To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for on call escalations and doing root cause analysis of given issue.

3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

4. To independently resolve tickets within agreed SLA of ticket volume and time.

5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

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Found on Indeed · Posted 1 months ago · Last checked 1 months ago

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Good to know

What does this admin job pay?

This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

Do I need experience for admin jobs in Cape Town?

This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.

How do I apply for this job?

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Found on Indeed · Posted 1 months ago