Administrator

Administrative Coordinator – Cellphone Repair Industry

Location: Cape Town, Western Cape
Job Type: Full-Time

Full Job Description

We are looking for a highly organized, confident, and motivated Administrative Coordinator to join our growing team in the cellphone repair industry. This is an excellent opportunity for someone looking to build a long-term career in a fast-paced technology environment.

The successful candidate will play a key role in ensuring the smooth day-to-day operation of our repair centre by managing customer interactions, coordinating repairs, supporting technicians, and maintaining exceptional service standards.

Key Responsibilities

• Book customer devices in for repairs accurately and efficiently.
• Book completed devices out and ensure all documentation is correct.
• Perform quality control checks before devices are returned to customers.
• Handle customer queries professionally via phone, email, and in person.
• Resolve complaints and difficult situations with confidence and professionalism.
• Coordinate and monitor repair jobs from start to finish.
• Liaise with technicians to ensure repairs are completed within expected turnaround times.
• Keep customers informed about the progress of their repairs.
• Maintain accurate records using the company's repair management system.
• Ensure all administrative processes are completed accurately and on time.
• Assist with general office administration and operational tasks.
• Help maintain a professional, organized, and customer-focused environment.

Requirements

• Previous experience in administration, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Confident handling customer complaints and resolving issues effectively.
• Strong leadership qualities with the ability to take initiative and keep operations running smoothly.
• Comfortable coordinating and managing technician workflows to ensure productivity.
• High attention to detail and excellent problem-solving skills.
• Computer literate and able to learn new software quickly.
• Reliable, professional, and eager to grow within the cellphone repair industry.

Advantageous

• Experience in the cellphone repair, electronics, retail, or technology industry.
• Experience using repair management or point-of-sale systems.

What We Offer

• A stable, full-time position.
• Ongoing training and career development.
• Opportunities for growth within the company.
• A supportive and dynamic working environment.
• The chance to become part of a growing business in the technology sector.

If you're an organized, customer-focused professional who enjoys taking responsibility, solving problems, and keeping operations running efficiently, we'd love to hear from you.

Apply today and take the next step in your career within the cellphone repair industry.

Please send cv to admin@techycompany.co.za

OR Whatsapp: 0759043233

Pay: R4 697,78 - R19 142,18 per month

Work Location: In person