Administrator (Temp)

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Compile membership packs, print membership cards, scan documents and route correspondence to various departments, query handling, liaising and coordinating with other departments and third parties.

Requirements

• Grade 12 (Matric)
• Min 2 - 3 years of health administration experience
• Computer literate (Excel proficient)
• Minimum of 2-3 years of client service experience
• Good understanding of the industry would be an advantage
• Knowledge of Momentum product offerings would be an advantage
• Knowledge of Oracle system would be an advantage

Duties & Responsibilities

• Membership packs, membership cards and routing correspondence to the relevant departments
• Compile membership packs
• Print membership cards
• Route correspondence to various Departments
• Indexing of documentation
• Stock control and stats keeping
• Ensure that all returned mail is dealt with according to the returned mail process
• Any other ad hoc functions that maybe required from time to time engage with clients in a client centric manner
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships,facilitates feedback and provides exceptional client service

self-management and teamwork

• Adhere to policies and procedures and take corrective action where necessary while maintaining quality
• Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Contribute to financial controls and planning
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• High level of Accuracy and Attention to detail
• Excellent time management skills
• Excellent self-management skills
• Good writing and communication skills
• Good interpersonal skills
• The willingness and capacity to adjust to change while remaining effective and task focused
• Ability to ensure that customers and their needs are the primary focus
• Developing and sustaining productive customer relationships
• The ability to execute a variety of functions within a pressurized environment