Admin/Receptionist
Cape Town Ziplines - SA Forest Adventures
Other, Western Cape
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
Admin / Reception – SA Forest Adventures
Position: Admin & Reception
Company: SA Forest Adventures
Industry: Adventure Tourism
Key Responsibilities:
- Welcome and assist guests in a friendly and professional manner.
- Answer incoming telephone calls, WhatsApp messages and emails.
- Handle customer enquiries regarding activities, prices, availability and bookings.
- Process new bookings, amendments, cancellations and rescheduling.
- Assist with daily booking administration and ensure booking information is accurate.
- Check guests in and ensure all required indemnity/waiver documentation is completed.
- Communicate with guides, managers and operational teams regarding daily bookings.
- Assist with payment confirmations, invoices, receipts and outstanding balances.
- Maintain accurate customer and booking records.
- Assist with daily cash-up and reconciliation where required.
- Prepare daily booking and operational reports.
- Handle general filing, scanning, printing and office administration.
- Assist with quotations for groups, schools, corporates and tour operators.
- Communicate professionally with travel agents, tour operators and corporate clients.
- Assist with social media and basic marketing administration when required.
- Deal with customer complaints or queries professionally and escalate where necessary.
- Ensure the reception and office area is neat, organised and welcoming.
- Assist management with general administrative duties as required.
Requirements:
- Previous reception, administration or bookings experience preferred.
- Excellent communication and customer-service skills.
- Bilingual in English and Afrikaans; additional languages would be an advantage.
- Computer literate and comfortable using email, WhatsApp and Microsoft Office.
- Strong organisational and time-management skills.
- Attention to detail and ability to work accurately under pressure.
- Professional telephone manner.
- Reliable, energetic and friendly personality.
- Able to work weekends and public holidays when required.
- Must be comfortable working in a busy adventure-tourism environment.
Personal qualities:
- Energetic and positive
- Friendly and approachable
- Professional
- Responsible and trustworthy
- Team player
- Problem solver
- Able to multitask
- Customer-focused
Work Location: In person
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Other?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
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Found on Indeed · Posted 2 days ago