Africa Training Solutions Manager (Johannesburg)

1. JOB PURPOSE STATEMENT

The Africa Training Solutions Manager at Mecer Inter-Ed is responsible for driving business growth, developing strategic client and partner relationships, and expanding Mecer Inter-Ed's training solutions presence across the African continent. This role goes beyond transactional sales — it focuses on positioning Mecer Inter-Ed as a trusted, long-term training partner across multiple African markets by designing and delivering tailored, outcome-driven learning solutions that address the unique workforce development needs of organisations operating across the continent.

The incumbent will drive revenue growth by identifying opportunities for recurring, contract-based training engagements, managed learning programmes, and professional development solutions that align with client business objectives across diverse African markets. This position encompasses the full commercial lifecycle — from identifying and securing new opportunities across the continent to delivering professional services and managed training solutions that create sustainable, long-term client value.

The role focuses on new business acquisition, account growth, partner recruitment and management, and the development of Africa-specific go-to-market strategies that increase market share, mindshare, and revenue. The incumbent is responsible for supporting enterprise-wide sales opportunities, navigating complex multi-country commercial environments, and collaborating with internal stakeholders to develop competitive bids, proposals, and RFI/RFP responses tailored to African market requirements

2. KEY PERFORMANCE AREAS AND MAIN DUTIES

KPA 1: Managed Services Account Development — Africa

• Identify, develop, and retain clients across African markets seeking outsourced or managed training solutions.
• Structure and manage long-term service agreements, including retainer-based and subscription models, ensuring consistent delivery and measurable client outcomes across multiple countries.
• Support clients in transitioning from ad hoc training procurement to structured, outcome-based managed training agreements suited to African market contexts.
• Monitor managed service contract performance across the continent, ensuring SLA adherence, client satisfaction, and identification of growth and renewal opportunities.
• Manage contract renewals, amendments, and SLA compliance across diverse African jurisdictions to protect company interests while delivering value to clients.
• Navigate multi-country regulatory, compliance, and procurement environments when structuring and managing service agreements.

KPA 2: Professional Services Solutioning — Africa

• Lead the identification, scoping, and commercialisation of professional services opportunities across African markets, including needs analysis, learning consulting, curriculum design, training programme management, and implementation services.
• Engage with clients at a consultative level to design bespoke learning and development programmes that address the specific workforce development challenges of organisations operating in African markets.
• Translate complex, multi-market client challenges into structured training solutions, including blended learning, skills frameworks, and workforce development roadmaps relevant to the African context.
• Develop compelling business cases and Statements of Work (SOW) for professional services engagements across the continent.
• Collaborate with subject matter experts, delivery teams, and solutions architects to ensure professional services proposals are technically credible, commercially sound, and deliverable across diverse African markets.
• Tailor professional services solutions to address sector-specific workforce development priorities prevalent across African economies, including financial services, telecommunications, energy, mining, public sector, and technology.

KPA 3: Business Development and New Business Acquisition — Africa

• Identify, develop, and secure new business opportunities across multiple African countries and markets, with a focus on both transactional and recurring revenue models.
• Play an integral role in new business pitches and presentations to prospective clients and partners across the continent.
• Generate, maintain, and manage a robust, multi-country sales pipeline of qualified opportunities, including professional services engagements and managed training service contracts.
• Qualify sales opportunities across diverse African markets and progress them through the sales cycle in line with business targets.
• Drive revenue growth through strategic, Africa-focused business development initiatives, solution selling, and the positioning of professional services and managed services offerings.
• Develop market entry and penetration strategies for new and emerging African territories where Mecer Inter-Ed seeks to establish or grow its presence.

KPA 4: Sales Targets and Revenue Growth — Africa

• Meet and exceed Africa-wide sales targets with a focus on growing annuity and recurring revenue streams across the continent.
• Identify upsell and cross-sell opportunities within existing managed service accounts across African markets.
• Provide accurate multi-country sales forecasts, pipeline updates, and market intelligence to management.
• Contribute to Africa-specific forecasting and strategic planning within the sales function.
• Develop and execute territory-level revenue growth plans for each key African market within the assigned territory.

KPA 5: Client Needs Analysis and Skills Gap Assessment — Africa

• Conduct in-depth needs analyses and skills gap assessments to understand the workforce development requirements of organisations operating across African markets.
• Leverage insights to propose solutions that deliver measurable ROI and align with client business strategies within the African context.
• Maintain awareness of country-specific skills development frameworks, regulatory requirements, and workforce development priorities across key African markets to inform client solution design.
• Understand and incorporate relevant national qualifications frameworks, sector skills plans, and government workforce development initiatives prevalent in key African territories.

KPA 6: Account Management — Africa

• Manage the current client and customer base across the African continent, with particular focus on growing managed services and professional services revenue within existing accounts.
• Build and maintain long-term, sustainable relationships with clients, key stakeholders, and senior decision-makers across multiple African countries.
• Proactively identify opportunities to expand and develop existing accounts through upselling, cross-selling, and the introduction of managed service models suited to African market contexts.
• Ensure high levels of customer engagement, satisfaction, and retention across geographically dispersed client organisations.
• Support the successful onboarding of new clients across Africa to facilitate early adoption, value realisation, and long-term partnership development.

KPA 7: Stakeholder Engagement and Relationship Management — Africa

• Build and nurture relationships with key decision-makers including L&D Managers, HR Directors, Procurement, and C-suite stakeholders within client organisations across the continent.
• Act as the primary point of contact and trusted advisor throughout the client lifecycle for African market clients.
• Build and maintain strategic relationships with government bodies, development finance institutions, enterprise organisations, and multinational clients operating across Africa.
• Navigate complex, multi-country client organisations and engage effectively across multiple stakeholder levels — from procurement through to executive sponsors.
• Develop strong relationships with pan-African ind