Afrikaans Customer Service Agent

Are you a customer-focused professional with strong communication skills and experience in a contact centre environment? We are looking for an Afrikaans Customer Service Agent who is passionate about delivering excellent customer service, resolving queries, and providing efficient administrative support to shareholders.

Key Responsibilities

• Assist shareholders with enquiries relating to their accounts, unclaimed dividends, online trading platforms, and outstanding payments.
• Provide professional support to walk-in clients and contact centre customers.
• Answer incoming calls, log queries, explain procedures, and resolve customer concerns efficiently.
• Verify shareholder information and ensure all documentation meets the required standards.
• Assist clients with password and username resets, account queries, and relevant administrative processes.
• Process daily trades accurately and within the required turnaround times.
• Capture, update, and retrieve client information across various systems and databases.
• Ensure FICA requirements and other compliance procedures are followed.
• Maintain accurate records and prepare reports as required.
• Identify potential risks, discrepancies, and service delivery issues, escalating them where necessary.
• Adhere to internal policies, procedures, relevant legislation, and applicable regulatory requirements.
• Contribute to service quality, customer satisfaction, and the continuous improvement of departmental processes.

Minimum Requirements

• Matric (Grade 12).
• At least 2 years’ experience in a contact centre or client services environment.
• Fluent in Afrikaans and English, with the ability to communicate professionally with shareholders and clients.
• Good computer literacy and the ability to work across multiple systems.
• Strong verbal and written communication skills.
• Excellent attention to detail and administrative accuracy.
• Ability to manage multiple tasks and work effectively under pressure.

Knowledge and Skills

• Understanding of customer service and contact centre operations.
• Knowledge of compliance requirements and regulatory procedures.
• Basic understanding of FICA requirements and relevant legal documentation.
• Strong problem-solving and conflict-resolution skills.
• Good organisational and time-management abilities.
• Professional telephone etiquette and a customer-focused approach.
• Ability to handle confidential information with discretion and integrity.

Pay: Up to R7 000,00 per month

Experience:

• Contact Centre Client services environment : 2 years (Required)

Language:

• Afrikaans Fluently (Required)

Work Location: In person