Aftersales Agent

Purpose Statement

To maximize sales to meet monthly sales and development targets within an agreed territory and sector.

To build solid Customer relationships to ensure Customer retention.

Key performance areas (to translate into a measure of success)

· Maximize Sales in agreed territory

· Develop & grow market share and identify new market segments

· Timely and Accurate administration and Reporting

· Customer Relationship Management System

· General

Main Outputs and Responsibilities for This Position

The Job is responsible for the following:

AREA / TYPE

Responsibilities

Maximize sales in the agreed territory

· Achieve/exceed monthly performance targets, evaluated monthly

· Call on Customers

· Call on Customers on sites and perform audits on machines as well as site inspections

· Build and maintain strong relationships with Customers

· Do presentations to Customers on our products and services when necessary

· Ensure a consistent strong sales pipeline

· Ensure excellent planning of territory management

· Ensure time planning and management is maximized

· Weekly, monthly, and quarterly forecasting to be done

· Attend weekly sales meetings

· Know your sites and customer’s needs

Report on lost orders weekly at sales meetings

· Maximize every opportunity with every Customer interaction i.e. promote products and services

· Understand the products and applications

· Understand the Customer’s needs and sell the correct solution to suit those needs

· Open new accounts monthly as per the Company standards

Develop & grow market share and identify new market segments

· Target Customers within a market segment where Eazi Access Rental / Eazi Service and Repair Centre already have a footprint to expand and maximize growth in that sector.

· Identify new market segments in the agreed area and sell the products and services to those potential Customers

Timely and Accurate administration and Reporting

· Follow up on all enquiries to ensure no opportunities are lost (Admin to supply daily)

· Complete to ensure excellent time and territory management

· Complete site management forms

· Follow up on Customer queries

· Ensure any Customer administrative requirements are completed on site as and when necessary

· Deliver invoices to Customers when necessary

Customer Relationship Management System

· Ensure the system is updated on a basis with all the required information on Customers, as well as information on competitor’s rates, activities, and advertising

General

· Ensure that a professional image is always projected, i.e. grooming and vehicle

· Ensure the quality of service provided by the Eazi Service and Repair Centre, is treated as paramount.

· Ensure that the satisfaction of the Eazi Service and Repair Centre’s customers, are treated, as of the utmost importance

· Promote Eazi Service and Repair Centre and do everything possible to enhance its image

· Ensure that all duties are carried out safely and in accordance with all company and legal requirements

· Work in harmony with other employees in Eazi Service and Repair Centre

· Ensure that confidentiality, in all Eazi Service and Repair Centre matters, are maintained

· Produce other information as required, and perform other duties requested by your manager, from time to time

· Compliance to standard operation guidelines of Eazi Service and Repair Centre

Qualifications

Minimum

Grade 12

Recommended

Sales Diploma

Experience

· 4 Years Sales experience within a corporate or semi-corporate, business to business environment

· Proven record of increasing revenue and growing market share.

· Mining/Construction/Industrial experience an advantage

Knowledge

· Customer service

· Rental industry

· Knowledge of work of height machinery and equipment

· Industry specific knowledge i.e. mining, construction, light & heavy industrial

· CRM

· Budgeting and forecasting

· Microsoft Office

Skills

· Organizing and Planning

· Problem Solving skills

· Verbal skills

· Facilitation skills

· Excellent communication skills

· Negotiation skills

· Persuasion skills

· Selling skills

Behavioral Competencies

· Integrity

· Creativity

· Logical and Analytical

· Interpersonal Skills

· Resilience

· Persuasiveness

· Energy and Drive

· Quality Orientation

· Planning and Organizing

Job Type: Permanent

Work Location: In person