Aftersales Manager - Toyota Somerset West

Job Advert Summary

We are currently seeking an experienced Aftersales Manager to join our team at Toyota Somerset West Dealership. As the Aftersales Manager, you will be responsible for managing and coordinating the day-to-day operations of our busy workshop and parts department. Furthermore you will be responsible for ensuring that the workshop is operating efficiently and effectively, and that our customers receive the highest level of service.

Minimum Requirements

• At least 5 years experience in a similar role within the automotive industry (Toyota experience advantageous)
• Strong leadership and people management skills
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Good organisational and time management skills
• Knowledge of health and safety regulations
• Knowledge of automotive systems and technology
• A commitment to delivering excellent customer service
• Ability to work well under pressure
• Valid drivers licence
• Clear criminal record

Duties and Responsibilities

• Managing and coordinating the day-to-day operations of the workshop & parts department
• Leading and managing a team of technicians
• Ensuring the quality of work produced in the workshop meets the company's standards
• Ensuring that all work carried out in the workshop is done safely and in accordance with health and safety regulations
• Managing and controlling workshop costs to ensure profitability
• Liaising with the parts department to ensure timely delivery of parts
• Maintaining accurate records of work carried out in the workshop
• Ensuring that customer satisfaction is maintained at all times
• Managing customer complaints and resolving issues to the customer's satisfaction
• Conducting regular team meetings to review performance and implement improvements
• Identifying training needs and providing training to team members as required