Aftersales Operations Analyst

JOB TITLE: Aftersales Operations Analyst

DEPARTMENT: Aftersales

BRANCH: Stellantis South Africa

REPORTS TO: Head of Marketing, Pricing & Accessories

PURPOSE OF POSITION:

The core purpose of this role is to maximise profitability for the Stellantis South Africa

dealer network in line with company objectives through market analysis and pricing.

MINIMUM QUALIFICATIONS:

• A degree in commerce or economics
• Previous experience in a similar role (2-3 years) in the Automotive industry

o Market knowledge and understanding

o Forecasting and automotive spares sales planning methodology and practices

• Computer literacy with Advanced Excel,
• PowerPoint, Word
• SAP operating system

SKILLS AND EXPERIENCE:

Administrative Management Skills:

• Able to establish priorities in accordance with management objective and to meet deadlines
• Able to work independently: self-disciplined
• Able to use effective time management
• Able to reach sound logical conclusions based on information at hand; good judgment
• Knowledge of business principles and practices
• Problem-solving skills - evaluate, analyze, negotiate and recommend alternatives
• Able to take calculated risks based on sound judgment
• Decision-making skills

Financial Skills:

• Understand basic economics
• Understand financial reports and principles
• Understand statistics and mathematics
• Able to develop budgets and forecasts
• Strong attention to detail

Interpersonal Skills:

• Able to work cooperatively with a wide variety of people
• Professional attitude in regard to motivation, cooperation,
• flexibility, confidentiality, ethics and personal development
• Strong listening skills - able to identify important information in oral communication
• Sensitivity - able to perceive and respond sensitively to the needs of others
• Capacity for dealing with people both inside and outside the company/organization
• Effectiveness in getting ideas accepted and in guiding a group or individual to accomplish a task

Marketing/Sales Skills:

• Knowledge of sales principles
• Understand market research
• Understand market segmentation
• Understand retail marketing
• Awareness of marketing trends

KEY DUTIES AND RESPONSIBILITIES:

• Identify profit opportunities for Stellantis through price benchmarking research and margin analysis with the use of Mapo
• Reporting of daily and monthly parts sales by brand
• Identify parts sales opportunities through penetration analysis;
• Various monthly reports including margin analysis and top 100 parts performance
• Identify wholesale opportunities for Stellantis South Africa and negotiate preferential pricing from source to be used to improve parts sales;
• Work with local aftersales management to determine when and how new pricing strategies (Local, export, warranty, etc.) can be implemented.
• Assist in the analysis, creation and presentation of parts department annual budget and quarterly forecasts;
• Pricing of parts that are not priced on various operating systems
• Review pricing on all parts as market information is received and price all newly marketed parts including supersessions and new model parts;
• Ensure continuous communications with dealers to enable dealer decision-making;
• Distribution of dealer bulletins to the network
• Review RGT Data for car parc to assist in calculating dealer targets
• Provide support to the sales and supply chain departments;
• Provide and analyse reports related to pricing for management to use for decision making;
• Work closely with field team to ensure maximum value in dealer visits;
• Engage with dealers and the Finance team on price deviation requests;
• Cooperate with Stellantis Head Office in MEA with various reporting requests
• Provide parts price file weekly and monthly to the individual DMS companies.
• Cost control management for the aftersales department. Work closely with aftersales
• controller to manage costs according to budget and forecast.
• Monitoring and reporting of Logistics costs

“At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.”