Agency Manager - British Media Company

Job Overview

We are a fast-growing British media and marketing company looking for an experienced Agency Manager to join our team on a full-time freelance basis.

This is a senior-level role suited to someone with strong agency management experience who can confidently manage client relationships, coordinate internal workloads, support the delivery team, and act as a key link between clients, staff, and the Managing Directors.

The ideal candidate will be highly organised, confident speaking with clients, experienced in managing teams, and able to keep projects moving without senior management needing to be involved in every meeting. Experience with digital marketing, paid ads, AI media, Google Ads, and TikTok Ads would be highly beneficial.

Key Responsibilities

• Act as the main point of contact between clients, the internal team, and the Managing Directors.
• Manage client relationships and ensure clients receive clear, regular updates.
• Attend client meetings and internal client overview meetings.
• Take clear meeting notes and turn them into action points for the team.
• Distribute meeting summaries, next steps, and deadlines after client calls.
• Coordinate workloads across the team and ensure everyone is clear on priorities.
• Track project progress and make sure client deadlines are met.
• Identify client issues, delivery delays, or communication gaps early.
• Escalate important client concerns to the Managing Directors when needed.
• Support the team with daily organisation, workflow management, and task follow-up.
• Help ensure campaigns, content, videos, and ads are delivered to a high standard.
• Monitor campaign progress across platforms such as Google Ads and TikTok Ads.
• Support internal systems, processes, and documentation so the team stays organised.
• Help maintain a high standard of client service and communication.

Requirements

• Previous experience in an Agency Manager, Account Manager, Client Success Manager, Project Manager, or similar role.
• Experience managing client relationships in a marketing, media, creative, or digital agency environment.
• Strong communication skills and excellent written English.
• Confident leading client meetings and internal team check-ins.
• Highly organised and able to manage multiple clients, tasks, and deadlines at once.
• Strong leadership and people-management skills.
• Able to turn conversations into clear actions, owners, and deadlines.
• Confident troubleshooting client, staff, workflow, and delivery issues.
• Understanding of digital marketing, paid ads, content creation, or social media campaigns.
• Knowledge of Google Ads and TikTok Ads is beneficial.
• Experience with AI media, AI content, or AI video tools is a strong advantage.
• Able to work independently and take ownership of client coordination.
• Proactive, reliable, calm under pressure, and solution-focused.
• Ideally London-based or UK-based.

Job Details

Position: Full-Time Freelance
Salary: £1,000 per month
Seniority Level: Senior Role
Location: Remote
Reporting To: Managing Directors
Working Hours: UK working hours required

About the Role

This role is essential to keeping client work organised and moving forward. You will help reduce pressure on senior leadership by managing client communication, coordinating team actions, and making sure everyone knows what needs to happen next.

You will be expected to attend regular client and team meetings, capture clear notes, distribute action points, and follow up until tasks are complete.

The right person will be confident with both clients and internal teams, able to spot problems early, and comfortable working in a fast-paced media and marketing environment.

How to Apply

If you have strong agency management experience and are confident leading client communication, team coordination, and project delivery in a fast-paced media environment, we would love to hear from you.

Please apply with your CV and a short summary of your relevant experience.

Pay: From R224 638,34 per year

Work Location: Remote