AI Engineer / AI Software Engineer
PBT Group
Cape Town, Western Cape
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Employment Type
Contract
Experience
2+ years
Salary
Job Published
04 September 2026
Job Reference No.
733867
Job Description
PBT Group is looking for pragmatic AI Engineers / AI Software Engineers to join a growing technology team focused on building practical, AI-enabled solutions that improve business operations.
This is not a research or model-training role. We are looking for strong software developers who can use Large Language Models (LLMs) to build and deploy real-world applications, internal tools, workflow automation and intelligent integrations across the business.
What You’ll Be Doing
- Build and deploy AI-powered applications, internal tools and operational solutions.
- Develop AI agents, assistants and LLM-enabled workflows using platforms such as OpenAI, Anthropic Claude or similar.
- Design and implement Retrieval-Augmented Generation (RAG) solutions using company and business data.
- Integrate AI solutions with SQL databases, REST APIs, Microsoft 365, CRM and contact-centre platforms.
- Implement tool/function calling and AI-driven workflow automation.
- Develop dashboards and business-facing applications incorporating AI capabilities.
- Apply prompt engineering techniques and continuously evaluate and improve AI output quality.
- Consider data security, privacy and governance when connecting AI solutions to internal systems.
- Work closely with business and technical stakeholders to identify opportunities where AI can solve real operational problems.
- Build, test, deploy and support production-ready solutions.
What We’re Looking For
-
Strong software development background using Python and/or TypeScript.
-
2+ years of hands-on experience working with LLM APIs such as OpenAI, Anthropic Claude or similar.
-
Proven experience shipping working AI-enabled products or features.
-
Practical experience with:
- AI Agents & Assistants
- Retrieval-Augmented Generation (RAG)
- Tool / Function Calling
- Prompt Engineering
- LLM evaluation and output optimisation
- API and system integrations
-
Experience integrating applications with SQL databases, REST APIs and enterprise/business platforms.
-
Strong understanding of software development principles and building production-ready applications.
-
Ability to work pragmatically and independently, with a focus on delivering solutions that create measurable business value.
Advantageous
- Telecoms experience.
- Contact-centre / customer-service technology experience.
- Experience working with Microsoft 365, CRM or call-centre platforms.
- Experience building workflow automation and internal business tools.
The Ideal Candidate
We are looking for builders rather than researchers — engineers who have actually taken AI concepts from idea through to a working solution.
If you are a strong software developer who understands how to leverage LLMs, agents, RAG and integrations to solve real business problems, this is an opportunity to work on a growing portfolio of practical AI use cases.
Skills
APIsArtificial IntelligencePythonREST APISQLTypescriptIndustries
Telecommunications
Found on Indeed · Posted 3 weeks ago · Last checked 1 weeks ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
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Found on Indeed · Posted 3 weeks ago
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