AML Compliance Agent

We are seeking a detail-oriented and confident Compliance Agent to support the completion of AML and compliance checks for clients involved in property transactions. This role combines compliance administration, client communication and follow-up to ensure checks are completed accurately and efficiently.

The ideal candidate will have strong attention to detail, a confident telephone manner and the ability to manage a high volume of client interactions and follow-ups while maintaining accurate records and following company procedures.

Key Responsibilities

• Contact clients to confirm their requirements and the information needed to complete AML and compliance checks.
• Verify and accurately record client contact details and other relevant information.
• Process client payments accurately and securely in line with company procedures.
• Submit AML and compliance checks through the relevant systems and external verification platforms following confirmation and payment.
• Verify and validate documentation and identification submitted by clients.
• Follow up with clients who are difficult to reach or have not completed their required checks.
• Communicate with clients to obtain missing or additional information where required.
• Handle basic client queries regarding the status and process of their AML/compliance check, escalating queries relating to results or decisions where appropriate.
• Identify and flag potential compliance concerns or discrepancies to the relevant manager or team for review.
• Maintain accurate and detailed records of all client contact, checks, follow-ups, payments and outcomes within the relevant CRM or case management system.
• Manage multiple cases and follow-ups at different stages while working to required turnaround times.
• Work closely with internal teams and relevant external stakeholders to ensure information is complete and cases are progressed efficiently.
• Maintain confidentiality and handle client information in accordance with company policies and data protection requirements.
• Stay up to date with relevant compliance requirements, AML procedures and internal processes.

Key Skills

• Strong attention to detail and accuracy when reviewing documentation, client information and compliance records.
• Excellent verbal and written communication skills with a confident and professional telephone manner.
• Ability to build rapport with clients and explain processes clearly and simply.
• Comfortable making repeated follow-up calls to clients who are difficult to reach or have not completed required actions.
• Ability to identify inconsistencies, missing information and potential compliance concerns and escalate these appropriately.
• Strong organisational skills with the ability to manage a high volume of cases, follow-ups and deadlines.
• Proficient in using CRM systems and Microsoft Office Suite, including Excel, Word and Outlook.
• Comfortable working across multiple systems while speaking to clients on the telephone.
• Strong problem-solving skills with a methodical and proactive approach.
• Ability to maintain confidentiality and professionalism at all times.
• Comfortable handling client payments accurately and securely.

Desirable Skills

• Previous experience in a compliance, AML, KYC, audit or quality assurance role.
• Experience in an outbound calling, customer service or order-processing environment.
• Previous experience handling AML/KYC checks or working with financial services.
• Familiarity with property transactions, conveyancing or property sales.
• Knowledge of UK anti-money laundering regulations and data protection requirements.
• Experience using AML, payment or case-management systems.

Please note this role is based in Foreshore, Cape Town ( we do not offer hybrid or remote working). We also work according to UK working hours.

Pay: Up to R16 000,00 per month

Application Question(s):

• Do you have experience with AML or KYC checks?
• How many years of experience do you have in compliance, AML, KYC, financial services or a similar regulated environment?
• Do you have previous experience in an outbound calling or customer service role?

Work Location: In person