AML Operations Analyst

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role:

This role will be supporting the Head of AML Operations in all matters relating to AML, for all jurisdictions, assisting AML Team Leaders and AML Operations team with any queries.

Duties and Responsibilities:

• Monitor alerts for players hitting AML triggers and confirm players receive appropriate interactions.
• Identify players requiring enhanced due diligence.
• Identify and prioritise players requiring SOW/SOF documentation review.
• Use open sources and other tools to create player profiles when necessary.
• Maintain existing player profiles.
• Monitor player accounts where concerns have been identified, including ongoing transaction monitoring to detect unusual, large, or complex betting patterns and financial transactions.
• Assess and compile documentation received.
• Set appropriate limits on player accounts based on documentation received.
• Submit internal suspicious activity reports to the MLRO/Deputy MLRO when necessary.
• Assist other departments with concerns cited around player behaviour, affordability and AML risks.
• Liaise with Safer Gambling Team for any outstanding responsible gambling interactions following SOW/SOF document approval.
• Comply with reasonable requests from Team Leads and Line Manager.

Required Skills

• Previous I-gaming experience would be advantageous, but not essential as full training will be provided.
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Proficient in Microsoft Office Products.
• Excellent Computer Skills.
• Excellent level of English, both written and verbal.
• Strong attention to detail.
• Adaptability.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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