ANALYST BUSINESS CENTRE DEPARTMENT

Purpose of the Job:

To support the department with effective management and resolution of queries received from multiple sources by acting as the primary point of contact of queries and information request regarding the financial sector regulation and FSCA services and processes, ensuring that all matters are addressed in line with the applicable protocols, standards, and processes established by the FSCA. The person appointed to this position will report directly to the Manager.

Key Performance Areas:

• Receive and analyse complaints and queries received by the Department through various channels including walk-ins
• Ensure that matters received by the Department are resolved in accordance with applicable financial sector laws, regulations, and internal processes, and frameworks;
• Redirect matters that fall outside the scope of the department to relevant FSCA Departments;
• Refer matters that fall outside the scope of the FSCA to relevant external agencies or institutions;
• Engage relevant internal stakeholders to facilitate resolution of matters that require their input;
• Perform research and consider information from various sources to support analysis, recommendations and reporting
• Identify, analyse and report trends in respect of the queries received by the Department;
• Participate in the outreach programs conducted by the Department;
• Attend to administrative responsibilities of the Department as directed by the management team; and
• Participate in ad-hoc departmental or organisational projects and tasks allocated to by the Manager.

Other Key Competencies:

The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach, attention to detail, problem analysis, information gathering, communication skills (verbal and written), good interpersonal skills and emotional intelligence, customer relations, persuasiveness skills, sense of urgency and ability to work under pressure.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

A bachelor’s degree in law or commerce with at least two year’s relevant experience of financial service industry or compliance management. A good understanding of the overall mandate of the FSCA and the various financial sector laws is required.

Closing Date: 09 July 2026.