Analyst, Business
Standard Bank
Roodepoort, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Overview
Business Segment: Insurance & Asset Management
Company: Standard Insurance Ltd
Location: ZA, GP, Roodepoort, 4 Ellis Street
Job Type: Full-time
Job Ref ID: 80426810A-0001
Date Posted: 7/14/2026
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Job Description
To lead the discovery, analysis, design and implementation of business capabilities, operating model improvements and technology-enabled solutions that deliver measurable business value across the Insurance business. The Business Analyst partners with business stakeholders, technology teams and delivery partners to identify opportunities for process optimisation, automation and digital transformation. The role is responsible for translating strategic business objectives into implementable business solutions while ensuring that initiatives improve customer experience, operational efficiency, risk management and financial performance.
The role leverages data, business analysis methodologies, process improvement techniques and emerging technologies, including Artificial Intelligence, to accelerate analysis, improve decision-making and support continuous improvement across the organisation.
Qualifications
Type of Qualification: First Degree
Field of Study: Business, Commerce, Information Technology or related discipline.
Certification in:
CBAP or CCBA certification.
Lean Six Sigma Green Belt.
Process Automation certification (Power Platform, UiPath, Automation Anywhere or similar).
AI-related business analysis or digital transformation certification.
Experience Required
Insurance Legacy & Enablement
5 - 7 years Business Analysis experience. Minimum 3 years within Financial Services or Insurance.
5-7 years Experience delivering medium to large business transformation initiatives. Experience in business process modelling and optimisation and developing business cases and benefits realisation Experience working with Agile and Waterfall delivery methodologies as well as working with vendors and third-party technology partners.
5 - 7 years experience supporting digital transformation, automation or AI-enabled initiatives.
Additional Information
Behavioural Competencies:
Learning Agility
Results Orientation
Attention to Detail
Facilitation
Commercial Acumen
Technical Competencies:
Business Process Improvement
Data Analysis
AI-enabled Business Analysis
Emerging Technology Monitoring
Process Automation
Project Management
Value Stream Mapping
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Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Roodepoort?
Many customer service roles in Roodepoort are open to candidates with little or no experience. Read the listing for its exact requirements.
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