Applications Service Desk Support Consultant Accounts & Vehicles (Junior)

Purpose of Position: Motus IT Applications Service Desk is currently looking for a permanent ASD Support Consultant- Accounts & Vehicles

Brief Role Summary:

This role’s core function is the support business regarding Accounts and VM functionality within the IMS/DMS.

Knowledge transfer to team members.

Key Areas of Responsibility:

Overall – Daily, Weekly and Monthly:

• Importer Management System (IMS) system support to customers
• Dealer Management System (DMS) system support to customers
• Daily time management and call resolutions
• Regular management feedback on all areas of work
• Be alert to logs and escalate same problem tickets timeously
• Customer support via telephone
• Responsible for follow up on ageing tickets
• Professional Customer Relation Phone Etiquette always
• Follow policies and procedures in place by management
• Escalation and re-allocation of tickets to other departments via team leader
• Escalation of tickets to vendors via team leader
• Should be able to work under pressure according to deadlines
• Promote team culture

Other:

• Month end Support cell phone (Sat)
• After hours support when required during the week / weekends

Qualifications and experience required

• Matric & IT related Degree/Diploma
• 3 years’ experience on DMS applications mandatory (Drive, Drive IA, Evolve, Rev8)
• 3 years’ experience in the Motor Industry trade and dealership in the Accounts and VM field would be beneficial
• Strong analytical, problem solving and critical thinking skills
• Strong in Excel
• Understanding and experience in working on a support desk platform

Key Skills and Attributes required:

• Be able to work in a team and communicate efficiently with team members, team leaders, management and business users
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Highly organized and detail-orientated
• Ability to work in a complex multi-faceted and fast paced organization
• Ability to work well under pressure

Please consider your application unsuccessful should you not hear from us within Two weeks of closing date.