Appointment Setting Specialist

PURPOSE OF THE ROLE

The Appointment Setting Specialist is responsible for contacting existing and prospective residential energy customers to arrange appointments for the To conduct maintenance on their smart meters. This is a customer service–led role, focused on delivering a positive customer experience while accurately booking and confirming appointments in line with operational and regulatory requirements.

You will act as a trusted point of contact, ensuring customers understand the purpose of meter maintenance, what to expect on the day, and how to prepare for their appointment.

RESPONSIBILITIES OF THE ROLE

• Contact residential customers via outbound and inbound calls to arrange energy meter Maintenance appointments
• Clearly explain the purpose and benefits of getting their meter maintained.
• Confirm customer details, property access requirements, and availability
• Book, reschedule, and confirm appointments accurately on internal scheduling systems
• Provide clear information of appointment details, timeframes, and what customers need to prepare
• Handle customer queries, concerns, and objections professionally and empathetically
• Adhere to all energy industry regulations, data protection, and compliance requirements
• Maintain accurate customer records and notes on CRM and booking systems
• Meet quality, productivity and appointment accuracy targets.

Requirements

QUALIFICATIONS/EDUCATION and EXPERIENCE:

• Matric or Equivalent qualification
• Minimum 1 year’s Customer Service or Call Centre Experience
• International Campaign experiences is advantageous
• Ability to work in UK hours and weekends.
• Reliable transport for late shifts

CORE SKILLS AND COMPETENCIES

• Excellent written English communication skills (Grammer, Spelling and tone)
• Strong customer-centric mindset with problem-solving approach
• High attention to detail and accuracy
• Strong time management and organizational skills
• Resilient, adaptable and able to work under pressure
• Tech-savvy with the ability to learn new systems quickly.

Benefits

• Competitive Salary
• Attendance bonus
• Performance-based Incentives
• Career progression and promotion opportunities
• Group Life Plan (Life Cover, Disability Benefit and Dread Disease and Funeral Cover)