AR Credit Collections Agent

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you**.**

Ready to Keep things Moving? Become Our AR Credit Collector

Reports to: AR Supervisor

Why You’ll Love This Role

Responsible for managing the end-to-end accounts receivable process, ensuring timely collection of outstanding debts, maintaining accurate customer records, and promoting compliance with company policies and legal requirements.

What you’ll own

• Follow proactive collection procedures and apply the “Make the Call Count” methodology to resolve queries promptly.
• Contact defaulting customers via telephone or email, arrange payment collection, and place customers on stop credit in line with company policy.
• Prioritize reducing overdue debt (>60 days) and escalate concerns to the Supervisor or OTC Manager immediately.
• Maintain accurate customer information on the Masterfile and submit updates promptly; verify changes within 48 hours.
• Ensure statements and invoices contain correct information and remove outdated or duplicate data to prevent payment delays.
• Achieve daily and weekly call targets and ensure every customer in the portfolio is contacted monthly.
• Meet monthly collection targets as set by the OTC Manager and/or CFO.
• Prepare for weekly ledger reviews and complete reports, incentive feedback, and ad hoc requests accurately and on time.
• Adhere to POPI Act requirements and company credit policies.
• Ensure no payment is left unallocated or applied incorrectly without proper authorization and customer consent.
• Educate customers on payment advice processes and promote e-solutions such as MyAccount, MYBILL, and EBILLING to improve efficiency.
• Attend two monthly meetings with Sales Executives to review stop lists and month-end collections: document minutes.
• Conduct customer visits when necessary to strengthen relationships and manage escalations through to resolution.

What we are looking for

• Post matric qualification in Finance or related
• Credit Management 1, 2 and/or similar qualification
• Minimum 3 years, full function credit control experience
• Proven experience in using SAP (Accounts Receivable Package)
• The ability to communicate articulately and efficiently with business and customers.

Why Join Us?

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

Ready to make your mark? Apply now and let’s build the future together.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience**.**