Area Network Owner

POSITION STATEMENT

To supply online & off-site support to the BritelinkMCT maintenance department in a technical specialist role, drive quality, compliance, and excellence of work within your region. Supply training & assessments of technical teams, internal & external.

KEY RESPONSIBILITIES

• Deliver training and learning initiatives on-site & assess technical competencies of technical teams.
• Updating the skills and training matrix
• Develop the technical resourcing of the company in alignment with operational requirements
• Report back on training progress, training schedule, skill matrix, forecasting
• Ticket Support – Support maintenance teams to resolve difficult tickets
• Outage Support – project manage and facilitate network outages to ensure quality, communication and speed is executed to required standard of excellence
• Advanced technical support – recommend and liaison with maintenance, Planning, Build, clients, and other stakeholders
• Network audits and assessments
• Preventative maintenance
• Environmental Maintenance
• Assist in the assessment of possible subcontracted fibre technicians.
• Always assist & enforce SHEQ compliance on site
• Assist with customer engagement
• Assist build teams and project managers if and when required.
• Manage any service hits and escalations on site
• Assist in maintaining the fibre optic tools & Equipment.
• Investigate new technical methods available and new industry standards and aligned with the strategic development of the company.
• Execute Network / Fibre Auditing and Complicated technical fibre work.
• Assist in reasonable requests from your direct manager or Exco that are align with your Job Specification & Skills.

KEY COMPETENCIES

• Data Analysis
• Ability to produce management reports
• Ability to communicate in a clear and logical manner
• Ability to do presentations
• Mathematical literacy
• Accountability
• Supervisory skills
• Inventory optimization
• Ability to perform under pressure
• Be able to adapt to change on a constant basis
• Be able to teach yourselves
• Fast learner and must be able to grasp new concepts quickly
• Costing and Budgeting

QUALIFICATIONS & EXPERIENCE

• At least 3 years’ experience as a Fibre Maintenance technician
• Advanced Microsoft office knowledge
• At least 1-2 years’ experience with switching and routing.
• 5 years’ experience in Telecommunications Technology in a technical position
• FOA optic Fibre training
• Fibre splicing and network testing.
• GPON planning and deployment.