Assessing administrator

We’ve got a position available for an Assessing administrator

Company: King Price (Assessing)

Purpose of position:

Provide administrative and operational support to the Assessing function, ensuring that claims and related assessment processes are coordinated accurately, efficiently and within agreed turnaround times

Responsibilities:

• Provide administrative support throughout the claims assessment process.
• Review documentation for completeness before assessments are arranged or processed.
• Request outstanding information from claims consultants, service providers, brokers, clients or other relevant parties.
• Assist with queries relating to the status of assessments.
• Handle client complaints, concerns and challenging interactions professionally, ensuring matters are addressed appropriately or escalated where required.
• Manage and respond to queries relating to drivable and non-drivable vehicles, ensuring the appropriate process and next steps are followed.
• Coordinate vehicle rental arrangements for clients in line with policy cover, internal procedures and applicable authorization requirements.
• Keep clients informed of repair progress and any changes that may affect the claim or expected turnaround time.
• Follow up proactively on delays with repairers, assessors, rental providers and other service providers and escalate concerns where necessary.

Requirements:

• Matric
• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel
• 2 years’ client service experience, including handling client complaints
• Administrative experience

Skills and Attributes:

• Strong administrative and organisational skills
• High level of accuracy and attention to detail
• Good communication and interpersonal skills
• Good negotiation and problem-solving skills
• Customer and service orientated
• Ability to work under pressure and meet deadlines
• Team player

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.