Assistant Director: Information Management (ECM Project Manager) (Permanent position)

A job opportunity exists for the right candidate in Western Cape

Employment Type: Permanent

Reference No: HO110/2026

Location: Directorate: Information Technology

REMUNERATION

R 487 197 - R 573 897 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).

STARTING DATE

6/26/2026 12:00:00 AM

CLOSING DATE

• PLEASE NOTE:

2026/07/10 17:00:00

EMPLOYMENT EQUITY

The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.

ENQUIRIES

Email: [email protected]

DUTIES (KEY RESULT AREAS/OUTPUTS)

Provide operational oversight and support for ECM and related systems, including incident management, system monitoring, release communication and ensuring the effective functioning of hospital information systems across supported facilities. Liaise and communicate with HIS Management, Hospital Management, Information Officers and IT (CeI) (TAPS) and Services Providers regarding system updates, operational issues, outages, risks and system-related information, ensuring that relevant stakeholders are informed and supported. Manage and implement system change control processes, including the maintenance and updating of Master Files such as Inpatient, Outpatient, Service Groups, Medical Records, Theatre, Waiting Lists and Global Master Files through Governance Protocol in accordance with approved processes and Head Office requirements. Coordinate and support system enhancements, new requirements and system development initiatives, including participation in Joint Application Development (JAD) sessions, sprint reviews and design discussions, and assist with the rollout and implementation of new system modules across facilities. Provide onsite and remote support to facilities, including scheduled visits and virtual assistance, while assisting with system-related hardware and software issues such as workstation configuration, printing, client software and related technical challenges. Governance Management pertaining to the ICT Policy in relation to user access administration and audit compliance, including processing access requests, maintaining appropriate documentation and ensuring compliance with system governance, audit and reporting requirements. Identify and coordinate training requirements for system users and Information Management staff, develop training schedules for Information Officers and Core Trainers, and deliver formal or informal training on system functionality, enhancements and processes. Manage staff and HR-related responsibilities, including performance management, staff development, leave management and task allocation. Provide data reporting and analytical support, including generating patient and user reports through data mining applications such as Impromptu and supporting information management and operational reporting requirements. Provide after-hours system support when required to ensure continuity of operations and support additional facilities where operationally necessary. Manage and Develop Enterprise Content Management Systems and Mobile Applications for Health Projects.

MINIMUM EDUCATIONAL QUALIFICATION

An appropriate relevant 3-year National Diploma/Degree.

EXPERIENCE

Grade1: None after registration with the Health Professions Council of South Africa (HPCSAppropriate Project Management Experience. Appropriate Managing and supporting hospital information systems, specifically ECM, Digital Patient Domain & MyContent or related HIS applications. Appropriate experience in ICT support and maintenance. Appropriate experience of hospital administrative and clinical processes. Appropriate experience working on Electronic Health Record systems/modules. Appropriate experience in training, user support, and system administration. Appropriate experience with clinical and administrative processes in hospital or PHC settings. Appropriate experience with master data management, quality control, and systems integration (e.g. Clinicom, NHLS, JAC, PHCIS). Appropriate experience in Project Management and supporting Hospital Information Systems (HIS), specifically ECM Digital Patient Domain and MyContent and related applications, ensuring effective operation, coordination, user support and system oversight across facilities. Appropriate experience in system support and maintenance, including monitoring system performance, resolving incidents, managing helpdesk calls, analysing root causes of system issues and ensuring timely resolution to maintain operational continuity.

COMPETENCIES (KNOWLEDGE/SKILLS)

Methodologies & Frameworks: Expertise in frameworks like Agile, Scrum, or Waterfall. Planning & Scheduling: Mastery of milestone mapping, resource allocation, and timeline creation. Risk & Issue Management: The ability to anticipate, mitigate, and resolve project roadblocks. Budgeting & Cost Control: Accurate estimation, forecasting, and tracking of financial resources. Good communication and interpersonal skills. Strong problem-solving abilities and abilities to escalate issues appropriately. Ability to provide user training and support across multiple systems. Accurate data capturing and strong attention to detail. Computer literacy, including MS Office and MS Teams. Knowledge of ECM OpenText Systems. Knowledge of Project Management Protocol and Methodologies. Understanding of business process re-engineering and patient flow. Understanding of system maintenance, enhancement processes, and quality control procedures. Proven ability to lead and work effectively within a team environment. Appropriate Knowledge of Billing, Fees, and patient administration workflows will be advantageous. Appropriate knowledge of ECM and Mobile Project Planning, Execution and Implementation.

INHERENT REQUIREMENTS OF THE JOB

Valid driver’s license. Willingness to travel to WCDHW health institutions. Willingness to work overtime when required.

NOTICE TO ALL

Candidates must comply with the advertised appointment requirements of the post by the closing date and time of the advert.Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine the candidate’s suitability based on the post’s technical and generic requirements, and the other will be an integrity (ethical conduct) assessment.

• It will be expected of shortlisted candidates to be:
• available at the venue on the time and date as determined by the Department and
• bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body etc. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.