Assistant Dispatcher

Position Title: Assistant Dispatcher – Generators

Reporting to: Dispatcher or Operations Supervisor

Main Purpose of the Role:

To assist the Dispatcher in coordinating, scheduling, and monitoring the movement, delivery, and return of generators to various sites, ensuring efficient operations, timely service delivery, and accurate record-keeping.

Key Roles and Responsibilities:

1. Dispatch Coordination

• Assist in scheduling generator deliveries, installations, collections, and relocations based on operational requirements.
• Ensure all dispatch instructions are clearly communicated to drivers and technicians.
• Verify that generators are assigned correctly according to site capacity and client requirements.
• Assist in route planning to optimize time, cost, and fuel efficiency.

2. Documentation and Record Keeping

• Maintain up-to-date dispatch logs, trip sheets, and job cards.
• Capture delivery, collection, and fuel records accurately on dispatch systems.
• File generator movement records, ensuring traceability of all units.
• Verify that all dispatch documentation (job cards, inspection sheets, delivery notes) is completed correctly before and after dispatch.

3. Generator and Fleet Monitoring

• Track generator movements in real-time and update the dispatcher or supervisor on progress.
• Report generator breakdowns, delays, or incidents immediately to the supervisor.
• Ensure all generators dispatched are in good condition, serviced, and have sufficient fuel levels.
• Check vehicle and trailer readiness before dispatch (roadworthy, licensed, and clean).

4. Communication and Coordination

• Communicate with site supervisors, drivers, and technicians to ensure smooth coordination of generator movements.
• Provide clients with accurate updates on generator dispatch and delivery status when required.
• Relay information from drivers to management regarding site conditions or client concerns.

5. Compliance and Safety

• Ensure all safety protocols are followed during loading, transport, and installation of generators.
• Assist in conducting pre-dispatch safety checks.
• Report any non-compliance, damage, or hazards to the dispatcher or safety officer.

6. Administrative Support

• Assist in preparing daily, weekly, and monthly generator movement reports.
• Support the dispatcher with stock counts, generator utilization reports, and fuel consumption data.
• Follow up on outstanding documents or generator returns from sites.

7. Customer Service

• Ensure professional communication with internal and external clients.
• Support in resolving minor complaints or dispatch-related issues quickly and effectively.

Skills and Competencies Required

• Strong organizational and communication skills
• Attention to detail and accuracy
• Basic technical understanding of generator operation
• Ability to work under pressure and in a fast-paced environment
• Teamwork and problem-solving ability
• Dangerous goods certificate required
• PDP with 3 years of driving experience
• Grade 12

Job Type: Full-time

Pay: R6 000,00 - R6 500,00 per month

Work Location: In person