Assistant Facility Manager (Prep Centre-PTA West)

We are looking for a highly motivated, resilient and passionate individual with administrative and resource management skills to join AVBOB as Assistant Facility Managerat the Preparation Centre in Pretoria West. Your role will be to ensure the execution of funeral preparation activities to ensure dignified, safe, and efficient service delivery in alignment with organizational standards, statutory regulations, and strategic operational needs.

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

Operational Administration and Coordination

• Coordinate administrative workflows by reviewing service requirements, prioritising tasks, and distributing workload to produce consistent, efficient support to facility operations.
• Validate operational documents by scrutinising accuracy and completeness against policy requirements to produce compliant records that support audit readiness.
• Standardise administrative routines by refining task procedures and documenting process improvements to produce predictable and controlled administrative outcomes.
• Coordinate funeral service activities by reviewing event schedules, consolidating resource needs, and aligning task execution with SOPs to produce efficient and professional service outcomes.
• Assist with service-related escalations by assessing client concerns, advising on appropriate corrective measures, and monitoring implementation to produce timely and customer-focused resolutions.
• Lead administrative staff performance by assigning roles, monitoring outcomes, and identifying training needs, recommending development interventions that support service delivery requirements.

Health & Safety and Fleet Control

• Assist to conducting inspections, report risks to the Facility Manager to produce safe working environments aligned with statutory requirements.
• Facilitate fleet compliance by validating trip sheet submissions, checking asset utilisation, and ensuring daily upload on the fleet system to produce traceable and accountable movement of vehicles.
• Coordinate driver schedules and trip sheets for operational efficiency.
• Assistant to conduct compliance checks on operational documentation by reviewing expiry timelines, filing evidence, and confirming availability to produce audit-ready documentation.

Funeral Services Preparation (Burial and Cremation)

• Oversee mortuary preparation processes by inspecting SOP checklists, confirming identification protocols, and verifying procedural outputs to produce dignified, safe, and compliant preparation of Loved Ones
• Direct Loved One collection operation by approving allocation of staff and resources, validating collection documents, and monitoring chain-of-custody compliance to produce lawful and traceable final handling.
• Coordinate cremation handovers by finalising documentation, authorising release to crematorium personnel, and maintaining verification records to produce secure and compliant cremation transfers.
• Maintain image standards of grave equipment by enforcing cleaning routines, approving inspection results, and aligning presentation to produce professional service representation aligned with AVBOB values.

Aquamation Preparation

• Assist with inspection of the Loved One, verifying that the details of the Loved One are correct.
• Conduct checks to ensure that the correct and amount of chemicals are used for the process.
• Coordinate and monitor the inspection of aquamation machines to ensure that it is fully operational.
• Monitor the process of drying the remains of the Loved One and ensure the correct ashes are handed to the correct agency.
• Verify and ensure that legal documentation is correctly completed and signed off for handover of the Loved Ones remains.

QUALIFICATIONS

• Grade 12
• Valid driver’s license is required
• Home Affairs designation Registration will be advantageous
• National Diploma/ Degree will be advantageous

KNOWLEDGE AND EXPERIENCE

• Minimum of 2 - 4 years’ Funeral Industry experience of which 1-2 years is a supervisory experience
• Proficiency in Microsoft Office