Assistant General Manager

Role: Assistant General Manager

Location: Alluvia Boutique Winery & Luxury Accommodation, Stellenbosch
Reports to: General Manager
Employment Type: One-year contract subject to renewal.

About Alluvia

Alluvia Boutique Winery & Luxury Accommodation is a luxury wine estate nestled in the beautiful Banhoek Valley between Stellenbosch and Franschhoek. We pride ourselves on delivering exceptional hospitality, personalised service, and memorable guest experiences across our accommodation, restaurant, winery, and events.

We are looking for an energetic and hands-on Assistant General Manager to support the General Manager in maintaining high service standards across the estate.

Role Overview

The Assistant General Manager will assist in overseeing the daily operations of the estate, ensuring guests receive outstanding service and that operational standards are consistently maintained. This is a hands-on role that requires someone who enjoys working with people, leading by example, and being actively involved in the day-to-day operation.

Key Responsibilities

Operational Management

• Assist the General Manager with the day-to-day running of the estate.
• Assist with implementing operational procedures and maintaining a safe, organised workplace.
• Ensure service quality is consistently delivered across all departments.

Guest Experience

• Monitor restaurant service and engage with guests during meal services.
• Build positive relationships with guests and resolve service issues professionally.
• Promote a culture of exceptional customer service and guest satisfaction.

Housekeeping & Quality Control

• Supervise housekeeping standards and conduct regular room quality inspections.
• Monitor operational standards across the estate and identify opportunities for continuous improvement.

Food & Beverage

• Assist with the management of the Food & Beverage operation.
• Monitor service standards and support the delivery of a high-quality dining experience.

Events Management

• Support the planning and execution of weddings, functions, and special events.
• Work rostered events, including evenings, weekends, and public holidays as required.

Team Leadership

• Support, motivate, and guide operational teams while maintaining company standards.
• Lead by example and encourage a positive, guest-focused working environment.

Minimum Requirements

• Minimum 3 years' hospitality experience, preferably in a supervisory or management role.
• Experience in a hotel, lodge, guest house, wine estate, or similar hospitality environment.
• Wine industry experience or wine knowledge will be advantageous.
• Experience with Semper (essential).
• POS system experience.
• Computer literate.
• Own reliable vehicle and valid driver's licence.
• Able to work flexible hospitality hours, including weekends, evenings, and public holidays when required.

Who We're Looking For

This role will suit someone who enjoys working with people and has a genuine passion for hospitality. We're looking for someone who is organised, takes pride in their work, pays attention to detail, and is willing to get involved in the day-to-day operation. The ideal candidate is confident when dealing with both guests and staff, communicates well, takes initiative when needed, and stays calm in a busy environment. Most importantly, they enjoy providing great service and being part of a great, dynamic team!

Pay: R24 000,00 - R26 000,00 per month

Application Question(s):

• Do you have Guest House / Wine Farm Experience?

Work Location: In person