Assistant Guest House Manager | Franschhoek

Assistant Guest House Manager

7-Bedroom Guest House | Franschhoek

Position Summary

This position involves supporting the General Manager in all aspects of daily operations, guest satisfaction, staff management, and administrative tasks. The Front of House Assistant contributes to creating a welcoming and memorable experience for our guests while maintaining the Guest House high standards of service.

Responsibilities

Guest Services:

• Welcome and assist guests in a warm, professional and efficient manner.
• Facilitate guest check-in and check-out procedures.
• Respond to guest enquiries and requests promptly and professionally.
• Provide accurate information regarding the guest house, local attractions, restaurants, activities and transport options.
• Act as a liaison between guests and the relevant operational departments or service providers.
• Handle guest feedback and complaints professionally and appropriately.
• Resolve guest concerns within the scope of authority and escalate matters to the Guest House Manager where required.
• Maintain guest confidentiality and discretion at all times.

Reservations:

• Manage reservations received via telephone, email and online booking platforms.
• Maintain accurate and up-to-date reservation information.
• Process booking deposits and ensure that payments are recorded correctly.
• Maintain accurate guest and booking records.
• Ensure that room availability and allocations are correctly reflected in the booking system.
• Communicate reservation information and relevant guest requirements to the appropriate team members.
• Ensure that special requests and guest requirements are noted and followed through.

Front Office Administration & Financial Administration:

• Process guest payments accurately.
• Reconcile transactions and ensure that discrepancies are reported to the Guest House Manager.
• Issue receipts and maintain appropriate financial records.
• Maintain accurate guest records, reservation information and administrative documentation.
• Ensure that correspondence and administrative records are kept up to date.
• Assist the Guest House Manager with operational and administrative tasks as required.

Room & Property Standards:

• Conduct room inspections prior to guest arrival and following guest departure where required.
• Ensure that guest rooms and public areas meet the required standards of cleanliness, presentation and functionality.
• Identify and report housekeeping, maintenance or other operational issues promptly.
• Liaise with housekeeping and maintenance to ensure that identified issues are addressed.
• Assist in maintaining a clean, welcoming and professional guest environment.

Breakfast & Food and Beverage Support:

• Assist with the preparation, presentation and service of guest breakfasts.
• Ensure that breakfast areas are clean, appropriately presented and maintained throughout service.
• Attend to guest requirements during breakfast in a professional and efficient manner.
• Assist with clearing and resetting breakfast areas as required.
• Monitor food and beverage requirements and report shortages to the Guest House Manager.

Stock Control:

• Monitor food, beverage, guest amenity and operational stock levels.
• Report stock requirements in a timely manner.
• Assist with ordering and replenishment as directed.
• Participate in monthly stock takes.
• Maintain appropriate standards of stock storage and handling.

Teamwork & Operational Support:

• Work collaboratively with housekeeping, maintenance and other operational staff.
• Assist colleagues where required to ensure the smooth operation of the guest house.
• Communicate relevant guest requirements and operational information effectively to team members.
• Maintain a positive and professional working relationship with colleagues.
• Take initiative in identifying operational issues and opportunities to improve the guest experience.

Pay: R12 000,00 per month

Work Location: In person