Assistant Housekeeper

Job Advert Summary

The Assistant Housekeeper supports the Housekeeping Manager in ensuring the cleanliness, presentation, and maintenance of guest rooms, public areas, and back-of-house spaces. The role assists with supervising housekeeping staff, conducting quality inspections, managing inventory and linen control, and ensuring that service standards, health and safety requirements, and guest expectations are consistently met.

Minimum Requirements

• Clear communication skills – written & verbal
• Excellent attention to detail, initiative & interpersonal skills
• Highly responsible, reliable & trustworthy
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Ability to work shifts

Duties and Responsibilities

• Ensure that all company policies, procedures & SOPs are adhered to
• Assist the Executive Housekeeper in planning, directing & controlling the department & rostering of staff
• Relieves in absence of Head Housekeeper
• Supervise staff effectively
• Assist in identifying training needs & implements training when required
• Checks that rooms are cleaned efficiently & quickly in order to maximise room occupancy
• Checks that public areas are serviced & cleaned daily
• Responsible for master keys & security of the bedroom floors
• Assist in supervising activities of department personnel, as well as co-ordination with other operating departments
• Makes daily checks on rooms & other facilities to ensure company standards have been met
• Assist in receiving, storing & control of department supplies, equipment, linen & uniforms
• Prepare Room Attendants work duty lists & distribute master keys, ensuring that keys are returned at end of every shift
• Maintains excellent & courteous relationships with guests
• Report any maintenance defects to the Maintenance Department
• Maintain highest standard of hygiene within the property

Any other adhoc duties that may be requiredThe Assistant Housekeeper supports the Housekeeping Manager in ensuring the cleanliness, presentation, and maintenance of guest rooms, public areas, and back-of-house spaces. The role assists with supervising housekeeping staff, conducting quality inspections, managing inventory and linen control, and ensuring that service standards, health and safety requirements, and guest expectations are consistently met.