Assistant IT Manager

As an Assistant IT Manger at Mount Nelson, A Belmond Hotel you are part of a team that works behind the scenes to make all the magic happen, often invisible to guests, the IT team ensures the seamless functionality of the infrastructure and software systems. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• As a member of the I.T. Management Team be responsible for the overall management and performance of information technology and systems in the assigned hotel.
• Implement and maintain the company wide standards and policies.
• Ensure security of data, network access and backup systems
• Ensure projects are delivered on schedule that meets the agreed objectives and business needs.
• Be responsible for the management of I.T. and systems risk and compliance.
• Assist in leading the IT department and ensure that the staff is aligned with Belmond’s vision, mission, values, and strategic priorities.
• Implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of systems.
• Negotiate and monitor Service Level Agreements (SLA) for local systems/vendors. Monitor and Report performance on centrally agreed SLA’s for the business unit.
• Work with the Area I.T. Manager to plan schedules and priorities and respond to any major issues.
• Communicate relevant information to the department and ensure that the Area I.T. Manager is kept well informed of any problems/queries that have arisen.
• Ensure user reviews are done on a quarterly basis and submitted to I.T. Manager and FC for sign off.
• Ensure network switch patching is done biannually.
• Ensure backup restores are tested on monthly basis.
• Ensure DRP is tested biannually.
• Continuously monitor GSPID on a daily basis to attend to any failures on the systems.
• Ensure CCTV servers are checked on a daily basis for any errors.
• Ensure servers and computer updates are applied on a monthly basis

Requirements

What You Bring:

• Bachelor's degree, diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT operations, systems administration, or IT management.
• Experience managing IT infrastructure, networks, servers, backups, and security controls.
• Experience in IT project implementation and vendor management.
• Knowledge of IT governance, risk management, compliance, and disaster recovery processes.

Benefits What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.